Aaron Chavez
Belton,TX
Summary
Outgoing New Home Sales Consultant with knowledge of new home sales and construction process. Successful at closing deals and ensuring both buyer and seller satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Assistant
Omega Builders-Temple, TX
03.2023 - Current
- Keep model homes and office in orderly condition, ready for touring.
- Guides customers through new home models and provides information on community, new home plans, and features.
- Proficient in New Star software, DocuSign, Hubspot.
- Sends new home contracts to buyers in a timely manner with proficiency.
- Guides new home buyers through design process of their home.
- Follow up with new leads daily.
- Promotes Preferred Lenders and provides buyers with lending options.
- Keeps constant contact with buyers, communicating any updates on their home and updates them during the construction process.
Branch Administrative Assistant
SWBC MORTGAGE-Temple, TX
06.2021 - 02.2023
- Reviews, verifies and ensures that mortgage loan disclosures are accurate prior to them being sent out to borrowers.
- Ensure disclosure package is completed and securely delivered in timeframe specified by applicable federal regulations.
- Validate fees associated with applied mortgage transaction.
- Communicate proactively with all parties involved in the preparation of disclosures to avoid issues at closing.
- Respond to inquiries from MLOs, other support staff effectively and concisely.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
Insurance Support Specialist
Texell Credit Union-Temple, TX
12.2020 - 06.2021
- Gatekeeper for credit union's insurance department.
- Answer incoming calls and respond to member's emails.
- Scheduling appointments for members and insurance agents
- Sending out daily reports to the Credit Union using Microsoft Excel and Microsoft word.
- Pulling data from various insurance websites such as insurance policies, payment receipts, and insurance ID cards.
- Canceling and updating active insurance policies for credit union members.
Financial Service Coordinator
Texell Credit Union-Belton, TX
03.2019 - 12.2020
- Greets members and guests in a friendly, professional, and hospitable manner of conduct and dress in accordance with the position.
- Deliver excellent customer service to members while cross-selling credit union services and products.
- Assisting the Member Service Representatives with loan documents reviews and loan sign outs.
- Conducts Branch and Member interaction audits.
- Assist members with fraudulent charges, files disputes, closing memberships, etc.
- Assisting the branch tellers while multi tasking.
- Call Center Experience.
Lead Cashier
Spec's Wines, Spirits, and Finer Foods-Killeen, TX
05.2014 - 03.2019
- Leads and guides the work of cashiers; answers questions and resolves problems
- Communicating with customers and address any problems they may have
- Serve as the primary point of contact for customer service associates
- Operate registers and perform general checkout functions
- Resolve cash tills when closing, ensuring the money matches the report and is stored safely
- Resolve complaints and order issues
- Training new employees
- Assisting customers in selecting of various brands of liquors, wines, etc
- Conducted store audits.
Server/Bartender
Genghis Grill-Harker Heights, TX
02.2014 - 10.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Taking customers' food and drink orders
- Collaborated with the kitchen and bar staff for prompt and correct delivery of orders.
- Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Experience in training new employees.
Education
Associates in Liberal Arts -
Hill College
Hillsboro, TX01.2010
Skills
- Bilingual Read and write in Spanish
- Office experience
- Administrative experience
- New Star Software
- Hubspot
- Office management
- Data entry
- Calendar management
- Organizational skills
- Customer service
- Computer skills
- Bookkeeping
- Computer literacy
- DocuSign
- Microsoft Word
- Microsoft Excel
Certification
Notary Public, 01/01/23 - 01/01/27
Timeline
Sales Assistant
Omega Builders-Temple, TX
03.2023 - Current
Branch Administrative Assistant
SWBC MORTGAGE-Temple, TX
06.2021 - 02.2023
Insurance Support Specialist
Texell Credit Union-Temple, TX
12.2020 - 06.2021
Financial Service Coordinator
Texell Credit Union-Belton, TX
03.2019 - 12.2020
Lead Cashier
Spec's Wines, Spirits, and Finer Foods-Killeen, TX
05.2014 - 03.2019
Server/Bartender
Genghis Grill-Harker Heights, TX
02.2014 - 10.2015
Associates in Liberal Arts -
Hill College
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