Aaron Chavez
Bloomfield,NM
Summary
Dynamic Restaurant Shift Manager with proven success at Wendy's, enhancing customer satisfaction through effective staff training and conflict resolution. Skilled in cash handling and inventory control, I foster a positive work culture that reduces turnover and boosts sales. Committed to maintaining high quality and operational excellence.
Overview
4
4
years of professional experience
Work History
Restaurant Shift Manager
Wendys Restaurant
03.2023 - Current
- Monitored daily cash flow, ensuring accuracy in transactions and deposits.
- Oversaw food preparation and monitored safety protocols.
- Increased customer satisfaction scores by training staff in conflict resolution and customer service excellence.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Cross-trained crew members on different duties to increase coverage.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Monitored employee food handling, safety and uniform requirements.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with kitchen staff to streamline order preparation, enhancing food delivery speed.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Oversaw maintenance and repairs, keeping restaurant in top operational condition.
- Developed waste reduction program that significantly minimized food costs.
Restaurant Shift Manager
Wendys Restaurant
06.2021 - 03.2024
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
- Checked and monitored inventory levels to reorder items.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
- Communicated with health inspectors during inspections and resolved issues found.
- Oversaw maintenance and repairs, keeping restaurant in top operational condition.
- Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
- Developed waste reduction program that significantly minimized food costs.
- Monitored daily cash flow, ensuring accuracy in transactions and deposits.
- Increased customer satisfaction scores by training staff in conflict resolution and customer service excellence.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
Education
SIA TECH
Albuquerque01-2009
Skills
- Cash handling oversight
- Inventory control
- Customer complaint resolution
- Staff training
- Pre-shift walk-through
- Complaint handling
- Food handling safeguards
- Staff motivation
- Health inspections
- Waste reduction
- Hygiene standards
- Customer service
- Coaching and mentoring
- Relationship building
- Critical thinking
- Reliable and responsible
- Team leadership
- Training and onboarding
- Staff supervision
- Safe food handling
- Sanitation
- Recruitment and hiring
- Employee supervision
- Delegating assignments and tasks
- ServeSafe manager
- Front of house management
- Back of house management
- Scheduling staff
- Monitoring food preparation
- Labor and overhead cost estimation
- Teamwork
- Time management
- Reliability
Timeline
Restaurant Shift Manager
Wendys Restaurant
03.2023 - Current
Restaurant Shift Manager
Wendys Restaurant
06.2021 - 03.2024
SIA TECH