Aaron Christley
North East,MD
Summary
Career IT professional who excels in delivering excellent service to end users while solving complex issues; also posses an active Security clearance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Consultant/Jira Admin
Dynamo Technologies
06.2023 - Current
- Provided support for WFH users
- Oversaw employee IT onboarding and offboarding process
- Created documentation and FAQs on common issues to provide to users
- Set up the IT Jira project which included a help desk portal, IT equipment asset tracking, a Confluence page to host How-Tos and FAQs, and ticket tracking
- Performed data backups for equipment lifecycles
- Managed the entire IT inventory
IT Technician/Jira Admin
DCS Corp
09.2022 - 06.2023
- Oversaw the network account process during all three contract extensions and ensured no downtime
- Ran a successful lunch and learn event on home networking best practices
- Successfully took over as the main Jira admin to facilitate the transition of the product teams to the Jira environment to track TIRs and testing assets
- Responded to help desk tickets on time and resolved them on a first-call basis 95% of the time
- Assisted in onboarding and offboarding of employees
VTC Technician
Galapagos LLC
01.2022 - 09.2022
- Responsible for scheduling and setting up VTC and SVTC meetings for the CG of DEVCOM HQ and his command staff
- Performed weekly tests of VTC equipment, troubleshoot issues with VTC equipment, and worked with VTC vendor to replace broken equipment
- Assisted service desk with overflow tickets
- Oversaw the successful Windows 20H2 update migration for the CG and the command staff
- Wrote SOPs for end users on how to operate VTC equipment
Senior IT Technician
Link Solutions Inc
06.2020 - 01.2022
- Resolved 95% of assigned tickets within 24 hours, assisted high-level VIPs, created written guides for users for common issues, triaged and prioritized issues on an impact-to-mission basis, installed and troubleshoot software on SIPRnet machines
- Have experience setting up government-provided mobile devices in PureBred
- Resolved issues with networked printers such as stuck print jobs, authentication errors, and time and date mismatches with the NTP server. Quarantined and disabled devices that failed vulnerability scans
Help Desk Analyst
Genesis Healthcare
03.2019 - 06.2020
- Triaged and resolved issues with a first call resolution 90+% of the time
- Troubleshoot more advanced problems and escalated to a higher level if necessary
IT Helpdesk Technician
Decisive Data Systems
09.2018 - 03.2019
- Answered clients' calls, asked additional questions to better understand issues, and triaged tickets based on priority
- Performed password resets, set up emails in Exchange and Office 365, performed disk cleanup on full HDDs, set up VPNs, performed file restoration from backups for deleted files, managed backup solutions, deployed new systems, and transferred data from old machines to new ones, troubleshoot proprietary software issues
Education
GED -
Rising Sun High School
North East, MD05.2006
Skills
- Customer Service
- Verbal and Written Communication Skills
- Network Diagnostics
- Printers
- PC & Server Backup
- Active Directory
- PC Troubleshooting
- Vulnerability Scanning
- Troubleshooting common networking issues
- Subnetting
- Updating firmware of network appliances
- Network Administration
Certification
CompTIA A+
CompTIA Security+
Technology Tools
- Jira
- Microsoft Office 365 Suite
- Active Directory
- Google G Suite
- Citrix
- Veeam
- VMWare
- Microsoft Teams
- Sharepoint
- Bomgar Remote Tools
- Dameware Remote tools
- Thin Clients
Ticketing Systems
- ServiceNow
- Remedy
- Jira
- Web Help Desk
References
Available upon request
Timeline
Senior Consultant/Jira Admin
Dynamo Technologies
06.2023 - Current
IT Technician/Jira Admin
DCS Corp
09.2022 - 06.2023
VTC Technician
Galapagos LLC
01.2022 - 09.2022
Senior IT Technician
Link Solutions Inc
06.2020 - 01.2022
Help Desk Analyst
Genesis Healthcare
03.2019 - 06.2020
IT Helpdesk Technician
Decisive Data Systems
09.2018 - 03.2019
GED -
Rising Sun High School
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