Aaron Collier
Orlando,FL
Summary
Professionally, a dedicated, knowledgeable, and poised worker. With 8 years of experience in the customer service industry, has gained a solid understanding of both the needs of customers as well as the expectations of organizations alike. Throughout the years, has worked in fast-paced, high-volume environments and worked with people of all backgrounds and cultures. Prides himself on the ability to deal with stressful situations and reacting accordingly while also maintaining composure and being an example for others.
Personally, sociable when not focused on work, and enjoys meeting new people and learning about those whose lives have been different from his. Loves learning about other cultures and other ways of life. With experience, has come to believe that interpersonal relationships are what make life interesting, and knows that a career which presents the opportunity to consistently grow is the most suitable.
Overview
7
7
years of professional experience
Work History
Crew Member
Carnival Cruise Lines
01.2022 - Current
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting over 50 customers daily and meeting quality expectations.
- Addressed 50% of guest needs, questions, or concerns daily with operating manager to create optimum experience
- Became familiar with products to answer questions and make suggestions.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Prepared salads, soups and sandwiches for customers
- Worked well with teammates and accepted coaching from management team
Level 2 Warehouse Specialist
RIP-IT SPORTS
01.2020 - 01.2021
- Train and supervise 100% of employees to complete tasks around warehouse
- Ensure that daily functions and procedures of distribution center run smoothly and efficiently
- Ship, receive and maintain inventory
- Fulfill orders, package 25% of items for shipment and arrange delivery orders
- Organize and assign positions to lower-level team members
- Helped keep inventory accurate by overseeing daily cycle counts.
- Verified amount of items received in orders and cross-checked with invoices.
- Processed 25% of orders and reported to supervisory staff when stock dwindled.
- Communicated and integrated with other departments to share information and coordinate successfully.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Worked with logistics companies to facilitate products being shipped to customers in most cost-effective ways.
- Coordinated with suppliers on inventory orders to address issues quickly and avoid delays in delivering to consumers.
- Communicated with warehouse team leader on carrier issues, STO information, and weekly productivity metrics.
- Monitored employee performance and advised managers on necessary improvements to meet targets.
- Forecasted consumer demand to plan ordering of necessary products and resources for warehouse to meet demand.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements
Shift Manager
Tropical Smoothie Cafe
01.2017 - 01.2018
- Responsible for overseeing business operations, delegating tasks to team members, and resolving problems that occurred on shift
- Stock inventory
- Balance cash register
- Coordinate employee responsibilities
- Supervised 20% of employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Increased customer satisfaction by 30% and grew business by maintaining close relationships with customers.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
Education
Diploma -
William R. Boone High School
Orlando, FL06.2016
Skills
- Proficient in use of Microsoft Word, Microsoft Excel, Google Drive and Powerpoint
- Equipment Troubleshooting and Maintenance
- Clear Communication
- POS Terminal Operation
- Organization and Time Management
- Coaching and Training
- Supplies Monitoring and Restocking
- Willingness to Learn
- Performance Improvement
Completed Training
STCW Crisis Management & Human Behavior
Acquired April 28, 2022, Expires April 28, 2027
- Organize shipboard emergency procedures
- Use emergency plan
- Control passengers and other personnel during emergencies
STCW Security Awareness
Acquired April 27, 2022, Expires April 27, 2027
- Knowledge of the meaning and consequence of various safety levels
- Knowledge of shipping protection plan, procedures and precautions
- Detect and recognize safety risks
- Detect and recognize, in a non-discriminant way, the characteristics and behavioral patterns of persons that can threaten the safety.
- Techniques that are used in order to circumvent safety precautions.
STCW Crowd Management
Acquired April 27, 2022, Expires April 22, 2027
- Deal with passengers and big crowds in emergency situations on board of ships
- Locate essential safety and emergency equipment
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Crew Member
Carnival Cruise Lines
01.2022 - Current
Level 2 Warehouse Specialist
RIP-IT SPORTS
01.2020 - 01.2021
Shift Manager
Tropical Smoothie Cafe
01.2017 - 01.2018
Diploma -
William R. Boone High School