Aaron Collins
Denton,TX
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
20
20
years of professional experience
Work History
Retail Clerk
Frank Buck Zoo
03.2022 - Current
- I am a retail clerk in the gift shop for the Frank Buck Zoo in Gainesville, TX
- I provide outstanding customer service for the zoo visitors by being the first employee they interact with at the zoo
- I sell tickets, provide information about the zoo and its animals and any special events
- I also sell merchandise, such as toys and zoo souvenirs
- I work both inside and outside and I am required to perform physical duties such as hauling trash in a wheelbarrow, leaf blowing, and clearing walkways of water and other obstacles
- I also help with maintenance projects such as wall removal, fence repair, and various other objectives
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
- Increased store revenue by upselling products and promoting special offers to customers.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience for customers.
- Assisted with inventory management, conducting regular stock checks and restocking shelves as needed.
- Supported overall store operations, performing tasks such as pricing items, cleaning, and organizing displays as necessary.
- Ensured accurate cash handling procedures were followed during transactions, minimizing errors and discrepancies.
- Actively participated in-store meetings, offering suggestions for improvements based on customer feedback and personal observations.
Supervisor
GTI
01.2007 - 01.2018
- As a supervisor at GTI, I was directly responsible for 30-40 employees
- I organized their work schedules; administered discipline and reward when appropriate, and handled their terminations of employment
- Every hour I was required to perform data entry for all of our campaigns to insure the clients were receiving the proper information in the reports we sent them
- During the course of my work day I would run occupancy and production reports that required me to log the information on Microsoft Excel documents I created
- I also used Excel to track the attendance of my employees
- I used Microsoft Word to write and create memos to alert our employees of current changes to their scripting or to new rules being implemented
- I used my previous on-phone experience to calmly and professionally handle elevated supervisor calls.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Telephone Service Representative
GTI
01.2004 - 01.2007
- I received inbound phone calls and performed neutral, third party verification for various companies
- As an on-phone representative, I was required to adhere to strict scripting and a patterned response system to verify that customers willfully wanted to switch their service to a new company
- I did this while maintaining a friendly and professional attitude.
- Streamlined call handling processes for improved efficiency and reduced wait times for customers.
Education
Bachelor of Science - Integrative Studies (English/Philosophy/History)
University of North Texas
Denton05.2018
High School Diploma -
Denton High School
Denton, TX05.1995
Skills
- Display Building
- Flexible Work Schedule
- Loss Prevention
- Program Promotion
- Cash handling proficiency
- Visual merchandising abilities
- POS System Operation
- Customer Assistance
References
- Jeremy Watley, 940-367-1895, Professional/Personal, 7 years
- Terence Dennis, 940-395-4045, Professional/Personal, 7 years
- Jackie Valdez, 940-595-3930, Professional/Personal, 10 years
Languages
American Sign Language
Timeline
Retail Clerk
Frank Buck Zoo
03.2022 - Current
Supervisor
GTI
01.2007 - 01.2018
Telephone Service Representative
GTI
01.2004 - 01.2007
Bachelor of Science - Integrative Studies (English/Philosophy/History)
University of North Texas
High School Diploma -
Denton High School