Aaron Cooper

City Letter Carrier

United States Post Office

Baltimore, MD

02.1995 - 02.2023

Delivered mail and packages to residences and businesses on a daily basis.
Operated company vehicle in a safe manner while delivering mail along the assigned route.
Maintained records of items delivered or collected for delivery.
Processed customer complaints regarding postal service issues promptly and accurately.
Provided customers with information about products and services offered by the Post Office.
Assisted customers with change of address forms when needed.
Ensured that all safety guidelines were followed during deliveries.
Reported any suspicious activities to supervisors immediately.
Performed daily pre-trip inspections on vehicles prior to use.
Followed through on instructions given by post office management.
Responded quickly to emergency calls from the public concerning postal service matters.
Loaded mail into delivery vehicle according to established procedures.
Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
Researched customer inquiries related to delivery status of packages or letters.
Adhered to all USPS regulations as they pertain to letter carrier duties.
Collaborated with other carriers in order to complete routes efficiently and effectively.
Maintained professional and effective public relations with customers and community members.
Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
Used portable electronic scanner to track parcels and record tracking progress.
Acquired customer signature for registered and insured mail.
Collected mail from distribution and prepared in sequence for efficient delivery.
Handled undeliverable mail in accordance with established procedures.
Furnished customers with postal information, change-of-address cards and other postal forms.
Collected customs charges, postage due and C.O.D. payments.
Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Furnished customers with postal information and provided change of address information and other related postal forms.
Obtained receipts for registered and certain insured mail.
Routed all classes of mail in sequence of delivery along established route.
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Delivered various types of mail on routes according to strict timelines.
Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
Scanned labels on letters or parcels to confirm receipt.
Delivered mail to residents and business within assigned area.
Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
Recorded address changes to redirect mail for residences or businesses.
Sorted mail for delivery, arranging mail in delivery sequence.
Assisted customers by lifting heavy packages and placing parcels by front door or garage.
Cleaned and checked over vehicle after completion of daily deliveries.
Collected outgoing mail from homes and businesses to deliver to post office for processing.
Provided change-of-address cards and other postal forms upon customer request.
Bundled mail in preparation for delivery or transportation to relay boxes.
Used road maps or GPS to verify routes and designated addresses.

Summary

Overview

Work History

City Letter Carrier

Education

Some College (No Degree) - Business Administration

Skills

Timeline

City Letter Carrier

Some College (No Degree) - Business Administration

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