Aaron Couture
Schenectady,NY
Summary
Capable IT specialist, experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
17
17
years of professional experience
Work History
IBM Mainframe Support Specialist
NYS Office Of Information Technology Services
Albany, NY
2023.06 - Current
- Assisted with installation of software updates to computer systems.
- Updated hardware, software and security protections with latest standards.
- Managed system backup processes and schedule according to internal standards.
- Reviewed data for deficiencies or errors by correcting incompatibilities and checking output.
- Assisted in recovery activities to restore normal operations after outages.
- Monitored operations of computer systems and hardware.
- Performing backup procedures in accordance with department standards for disaster recovery.
IT Technician
Computer Mechanic LLC
Schenectady, NY
2021.08 - Current
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Trained users to operate and manage hardware and software.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Completed installation tasks such as soldering connections and splicing wires.
- Replaced and cleaned electrical or electronic components.
- Spoke with customers to discuss nature of malfunctions and explain possible issues and repair plans.
- Inspected and tested electronic systems to diagnose issues, using oscilloscopes and voltmeters.
- Inspected, tested and troubleshot smartphones and tablets.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Removed damaged components, assessed faults and repaired or replaced with new parts.
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Completed new OS installations on phones, tablets and laptops.
- Tested connections to verify power supplies and communication link functionality.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Chief Lock Operator
New York State Canal Corp.
Lock E-7, Niskayuna, NY
2010.06 - 2023.06
- Assessing structural, mechanical, waterway or weather conditions and communicating to my supervisors and/or mariners, the impact those conditions may have on the use of the facility.
- Operating and maintaining lock equipment.
- Troubleshooting issues/breakdowns and subsequently making adjustments or repairs to lock equipment.
- Fine tuning lock equipment to minimize "wear and tear" breakdowns, and keep the equipment running efficiently.
- Training staff on the operation, maintenance, troubleshooting and repair of lock equipment and components.
- Training staff on operational procedures and safety guidelines.
- Completing performance evaluations of subordinates.
- Refurbishing lock equipment and components.
- Completing necessary end of day paperwork and entry of daily water readings and vessel activity into CIMS (Canal Infrastructure Management System).
- Maintaining professional and personal rapport with lock visitors and Mariners.
Cell Phone Sales/Repair Technician
Nexgen Wireless
Albany, NY
2008.01 - 2010.06
- Removed damaged components, assessed faults and repaired or replaced with new parts.
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Completed new OS installations on phones, tablets and laptops.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Schenectady High School
Schenectady, NY06.2002
Web Development
Theodinproject.com
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Internet, Oracle, Javascript, data entry
- 50 WPM Typist
- Web and tech savvy
- Works well under pressure
- Advanced computer knowledge
- Solving Complex Problems
- Critical Thinking
- Excellent Verbal and written communication skills
- Meticulous attention to detail
- Fast learner
- Thrives in a challenging work environment
- Preventive maintenance
- Documentation ability
- Analytical
- Maintenance & repair
- Micro soldering
- Circuit board trace repair
- Familiar with TSO, ISPF, SDSF
- Familiar with JCL and COBOL
Certifications
- CompTIA A+
- Google IT Support Specialist
- IBM Mainframe Practitioner
Timeline
IBM Mainframe Support Specialist
NYS Office Of Information Technology Services
2023.06 - Current
IT Technician
Computer Mechanic LLC
2021.08 - Current
Chief Lock Operator
New York State Canal Corp.
2010.06 - 2023.06
Cell Phone Sales/Repair Technician
Nexgen Wireless
2008.01 - 2010.06
High School Diploma -
Schenectady High School
Web Development
Theodinproject.com