Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aaron Cox

Dayton,OH

Summary

Reliable and Hardworking with any job I pursue. I have always taken pride in my work and make sure the job is done right the first time. Offering excellent time management and problem solving skills. Customer interaction is a very solid strong suit as well as upselling the product.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Service Technician

Koenig Equipment Inc.
07.2023 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.

Service Advisor

Germain Honda of Beavercreek
07.2022 - 06.2023
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Field Service Technician

Crown Lift Trucks
10.2021 - 07.2022
  • Followed safety procedures to avoid injuries in field.
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Discussed and recommended service options with customers and explained costs involved.
  • Interpreted equipment diagrams and schematics to fully understand mechanical and electrical systems in need of service.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Maintained all necessary repairs and services for company vehicle.


Insulator

Thermal Tech Insulation
08.2020 - 10.2021
  • Applied and handled insulating products such as rubber and fiberglass.
  • Calculated material needed for jobs.
  • Efficiently coordinated with teams of other tradesmen on large scale projects.
  • Read and understood blueprints and technical specifications for insulation installation.
  • Installed and secured protective sheet metal to minimize damage and degradation.

John Deere Technician

Koenig Equipment
11.2014 - 07.2020
  • Documented and filed records of repair work and maintenance for accurate tracking of labor hours, inventory use and equipment histories.
  • Used technical manuals, maintenance records and forums to gain troubleshooting insight for in depth issues.
  • Diagnosed machinery in need of repair, identified issues and repaired as needed to return to service.
  • Tested and replaced electrical components and wiring using test meters, soldering, and correct connectors.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Lawn and Garden Sales Associate

Koenig Equipment
12.2018 - 06.2019
  • Answered customer questions about products and services, helped locate the right machine and promoted key items.
  • Coordinated with John Deere Financial with sales.
  • Conducted equipment demonstrations.
  • Organized showroom floor with equipment to a professional standard.
  • Maintained up-to-date knowledge of store sales and equipment inventory.

Education

Associate of Science - Agricultural Technologies

University of Northwestern Ohio
Lima, OH
06.2014

High School Diploma -

Tecumseh High School
New Carlisle, OH
05.2012

Skills

  • Safety-conscious
  • Knowledge with Electric and Hydraulic components
  • Adaptability to new environments
  • Problem-solving
  • Technical troubleshooting
  • Training and mentoring
  • Very prideful with my work

Certification

  • Level 3 John Deere technician
  • Hydraulic/ Electric core certified
  • John Deere skid steer capstone
  • John Deere compact excavator capstone
  • Ventrac service and master courses

Timeline

Field Service Technician

Koenig Equipment Inc.
07.2023 - Current

Service Advisor

Germain Honda of Beavercreek
07.2022 - 06.2023

Field Service Technician

Crown Lift Trucks
10.2021 - 07.2022

Insulator

Thermal Tech Insulation
08.2020 - 10.2021

Lawn and Garden Sales Associate

Koenig Equipment
12.2018 - 06.2019

John Deere Technician

Koenig Equipment
11.2014 - 07.2020

Associate of Science - Agricultural Technologies

University of Northwestern Ohio

High School Diploma -

Tecumseh High School

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