Aaron Cummings
Summary
Enterprise implementation and integration specialist with expertise in SaaS environments, delivering client-focused solutions and exceptional customer care. Skilled in designing and managing secure, scalable workflows using API, SFTP, Concur, and HRIS platforms. Proven ability to collaborate with product, IT, and business development teams to implement technical solutions that enhance client success.
Overview
20
20
years of professional experience
Work History
Team Lead, Professional Services and Integrations
Motus, LLC
Remote, WI
04.2022 - 06.2026
- Oversaw day-to-day operations of technical integrations and implementation analyst teams.
- Led implementation of over 200 client integrations, including SFTP file transfers and API workflows.
- Guided direct reports in achieving metrics that enhanced client experience and ensured 99%+ accuracy.
- Provided subject-matter expertise during client calls, communications, and escalations.
- Collaborated with cross-functional teams to capture client requirements for tailored solutions.
- Mentored new analysts and specialists, fostering skill development and knowledge transfer.
- Assisted professional services team and internal customers by assessing training needs and providing support.
- Maintained knowledge of industry best practices and emerging integration technologies.
Technical Integration Specialist
Motus, LLC
Remote, WI
10.2021 - 03.2022
- Configured and deployed custom HRIS, SSO, and Concur integrations for over 30 clients quarterly, achieving 99% setup accuracy and SLA compliance.
- Served as primary technical contact for client integrations, managing data feeds, SFTP and API workflows, HRIS, Concur, and SSO.
- Implemented custom solutions and integrations within Motus platform to meet client needs.
- Showcased integration offerings to enhance client understanding and engagement with value propositions.
- Created and updated technical documentation for integration services, ensuring clarity for stakeholders.
- Acted as subject matter expert on Motus product integrations and implementation processes.
- Contributed to automation discovery initiatives and process improvement efforts.
- Applied IT industry best practices to support client business objectives.
Implementation Analyst
Motus, LLC
Hybrid, WI
02.2018 - 09.2021
- Configured Motus platform settings for over 100 clients annually, ensuring timely deployment and 100% SLA compliance.
- Developed customer analyses to achieve desired outcomes effectively.
- Served as subject matter expert on Motus products, guiding implementation analysts through tasks and processes.
- Established new customer information in internal systems, including Salesforce, Smartsheet, and SharePoint.
- Collaborated with sales teams to fulfill customer requests accurately within specified SLAs.
- Provided knowledge on Motus products, services, and best practices to internal customers.
- Developed strong relationships with internal teams to enhance collaboration, including professional services, customer success, operations, and sales.
- Assisted in documenting requirements for automation enhancements and process improvements.
Client Support Representative
Motus, LLC
Waterford, WI
05.2006 - 01.2018
- Responded promptly and professionally to client administrator inquiries, boosting client satisfaction.
- Utilized system program and application knowledge to resolve user issues quickly and effectively.
- Developed professional rapport with clients, contributing to increased retention rates.
- Configured and maintained accurate client information within the Motus system.
Education
Bachelor of Science -
University of Wisconsin-Whitewater
Whitewater, WI05-2003
Skills
- Integrations: HRIS, SFTP, API, Concur, Single Sign-On (SSO), Datadog, Postman, Bruno, Filezilla
- Tools: Salesforce CRM, Jira, Freshservice, Zendesk, Generative AI
- Project Management: Smartsheet, Clockify
- Collaboration and Communication: Microsoft Office, Google Workspace, Gong, Highspot
Timeline
Team Lead, Professional Services and Integrations
Motus, LLC
04.2022 - 06.2026
Technical Integration Specialist
Motus, LLC
10.2021 - 03.2022
Implementation Analyst
Motus, LLC
02.2018 - 09.2021
Client Support Representative
Motus, LLC
05.2006 - 01.2018
Bachelor of Science -
University of Wisconsin-Whitewater