Aaron Czupryn
Bolingbrook,IL
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Process Assistant
AW Companies Inc.
02.2020 - Current
- Enhanced and supported business processes by analyzing and implementing new application systems for a large organization.
- Streamlined workflows for increased efficiency and optimization by identifying and addressing gaps in existing technical solutions.
- Optimized system performance with thorough testing and troubleshooting of application issues.
- Reduced downtime, conducting regular maintenance on business applications and software updates.
- Developed customized applications for unique business challenges, elevating overall productivity levels.
- Provided expert guidance to teach users on a applications functionality and best practices for optimal results.
- Spearheaded the successful migration of archaic data storage systems to modern platforms, minimizing disruptions to daily operations.
- Balanced functionality with user-friendliness in designing custom data galleries that simplified complex data sets for executive decision making.
- Build and maintain all applications being used by company management, supervisors, and team leads to document data in real time
- Collaborates on multi-team projects as a subject matter expert.
- Works with sales team to ensure the company meets client technical requirements.
- Created company policies for technical applications in pursuit of HIPAA compliance and other certifications.
- Works in a cross-functional team to build and deploy technical solutions.
- Mentors team members to encourage growth, resilience, and redundancy.
- Firm believer in continuous education for the betterment of self and organization.
Remote Tier I Help Desk Tech.
AW Companies Inc.
05.2019 - 02.2020
- Enhanced remote agent and client satisfaction by resolving technical issues in a timely and efficient manner.
- Streamlined help desk processes for increased productivity and improved response times.
- Assist remote agents in troubleshooting various applications: Salesforce, Secure Portal, CIA, Hybris, WebCenter, Teams
- Troubleshoot any hardware or software issues remote agents report through Teams or phone.
- Use remote access software to access agent computers and correct issues manually.
- Assist agents in initializing Softphone to either landline keypad or Google Voice application.
- Conduct pre-flights using remote access software to install all the necessary client and company software needed by agents in training.
- Contact client Tier II IT Help Desk to escalate issues and act as point of contact for AW Companies Inc.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Developed strong relationships with co-workers and clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
Food Service Specialist
V.V.S.D 365U School District
01.2018 - 01.2020
- Prepare food according to strict dietary, temperature and sanitary guidelines set by the State of Illinois and Federal Government.
Carpenter Foreman / Journeyman Carpenter
Union Journeyman Carpenter (High-Rise Construction)
01.1997 - 01.2009
- Increased project efficiency by delegating tasks and supervising a team of carpenters and laborers.
- Completed projects on-time and within budget through effective resource allocation and scheduling.
- Improved worksite safety by enforcing strict adherence to safety protocols and conducting regular inspections.
- Mentored apprentice and journeymen carpenters to develop their skills, ensuring a well-trained workforce for future projects.
Education
Master of Information Systems Management - Information Systems Management focus in IT Security
Keller Graduate School of Management
Naperville, IL02.2015
Bachelor of Science Technical Management - Database Management / Programming
DeVry University
Naperville, IL01.2013
Skills
- MS O365
- MS SQL Server
- MS Power Apps
- MS Power Automate
- C
- Good verbal and written communication skills
- Analyze and interpret data
- Work effectively as a member of a team
- Cope with deadlines
- Learn quickly
- Work effectively without supervision
Certification
OSHA certified for permit required Confined Space construction.
Timeline
Business Process Assistant
AW Companies Inc.
02.2020 - Current
Remote Tier I Help Desk Tech.
AW Companies Inc.
05.2019 - 02.2020
Food Service Specialist
V.V.S.D 365U School District
01.2018 - 01.2020
Carpenter Foreman / Journeyman Carpenter
Union Journeyman Carpenter (High-Rise Construction)
01.1997 - 01.2009
Master of Information Systems Management - Information Systems Management focus in IT Security
Keller Graduate School of Management
Bachelor of Science Technical Management - Database Management / Programming
DeVry University
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