Aaron Dannison
Lakeland,FL
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
11
11
years of professional experience
Work History
Document Accessibility Specialist
Braille Works
Seffner, FL
09.2021 - Current
- Reviewed documents for accuracy prior to submission.
- Participated in ongoing training and compliance activities.
- Oversaw quality control to identify inconsistencies.
- Maintained positive working relationship with fellow staff and management.
- Conducted periodic peer audits to ensure proper training & development.
- Maintained a safe work environment by following security protocols when handling sensitive materials.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Converted documents for specific personnel or project needs.
- Completed documents and work requests according to company standards.
- Identified errors and suggested appropriate edits.
Sentence Specialist
Zephyrhills Correctional Institution
Zephyrhills, FL
10.2020 - 09.2021
- Conducted regular audits to ensure adherence to State regulations and standards.
- Prepared yearly performance reviews for all employees in the State department.
- Maintained a safe working environment by implementing appropriate safety protocols.
- Scanned documents into digital format for storage in computer systems.
- Answered telephone calls and directed inquiries to appropriate personnel.
- Operated copy machines and fax machines to produce duplicates of documents as needed.
- Provided administrative support to office staff, including filing and organizing paperwork.
- Provided customer service assistance by responding to questions via phone or email.
- Organized files alphabetically or numerically to maintain a well-structured system of records.
- Typed letters, memos, reports and other documents using Microsoft Word.
- Performed clerical work and recorded information on records.
Customer Service Representative
GEICO
Lakeland, FL
06.2017 - 08.2019
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
Reservations Agent
Saddlebrook Resort & Spa
Wesley Chapel, FL
10.2016 - 06.2017
- Adhered to company policies and procedures while handling guest requests and inquiries.
- Provided accurate information regarding hotel facilities, services, and rates.
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Cross-sold other hotel services such as restaurant reservations or spa treatments.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Encouraged customers to book stays directly through the hotel website or reservation system.
- Ensured that all customer interactions were handled in a professional manner at all times.
- Resolved customer complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.
- Informed customers about applicable discounts or promotional offers available for their stay.
Front Desk Agent
Hampton Inn By Hilton
Seffner, FL
10.2013 - 03.2015
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Monitored security cameras in lobby area as needed.
- Managed cash drawer responsibly throughout shift.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Provided excellent customer service while upholding company policies.
- Kept accurate records of guest transactions.
- Assisted with check-in and check-out procedures for guests.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05-2013
Skills
- Quality Assurance
- Customer Relations
- Interpersonal Skills
- Problem-Solving
- Adaptability
- Multitasking
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Reliability
Timeline
Document Accessibility Specialist
Braille Works
09.2021 - Current
Sentence Specialist
Zephyrhills Correctional Institution
10.2020 - 09.2021
Customer Service Representative
GEICO
06.2017 - 08.2019
Reservations Agent
Saddlebrook Resort & Spa
10.2016 - 06.2017
Front Desk Agent
Hampton Inn By Hilton
10.2013 - 03.2015
High School Diploma -
Zephyrhills High School
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