Aaron Dannison
Lakeland,FL
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
11
11
years of professional experience
Work History
Document Accessibility Specialist
Braille Works
Seffner , FL
2021.09 - Current
- Reviewed documents for accuracy prior to submission.
- Participated in ongoing training and compliance activities.
- Oversaw quality control to identify inconsistencies.
- Maintained positive working relationship with fellow staff and management.
- Conducted periodic peer audits to ensure proper training & development.
- Maintained a safe work environment by following security protocols when handling sensitive materials.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Converted documents for specific personnel or project needs.
- Completed documents and work requests according to company standards.
- Identified errors and suggested appropriate edits.
Sentence Specialist
Zephyrhills Correctional Institution
Zephyrhills , FL
2020.10 - 2021.09
- Conducted regular audits to ensure adherence to State regulations and standards.
- Prepared yearly performance reviews for all employees in the State department.
- Maintained a safe working environment by implementing appropriate safety protocols.
- Scanned documents into digital format for storage in computer systems.
- Answered telephone calls and directed inquiries to appropriate personnel.
- Operated copy machines and fax machines to produce duplicates of documents as needed.
- Provided administrative support to office staff, including filing and organizing paperwork.
- Provided customer service assistance by responding to questions via phone or email.
- Organized files alphabetically or numerically to maintain a well-structured system of records.
- Typed letters, memos, reports and other documents using Microsoft Word.
- Performed clerical work and recorded information on records.
Customer Service Representative
GEICO
Lakeland , FL
2017.06 - 2019.08
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
Reservations Agent
Saddlebrook Resort & Spa
Wesley Chapel , FL
2016.10 - 2017.06
- Adhered to company policies and procedures while handling guest requests and inquiries.
- Provided accurate information regarding hotel facilities, services, and rates.
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Cross-sold other hotel services such as restaurant reservations or spa treatments.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Encouraged customers to book stays directly through the hotel website or reservation system.
- Ensured that all customer interactions were handled in a professional manner at all times.
- Resolved customer complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.
- Informed customers about applicable discounts or promotional offers available for their stay.
Front Desk Agent
Hampton Inn By Hilton
Seffner , FL
2013.10 - 2015.03
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Monitored security cameras in lobby area as needed.
- Managed cash drawer responsibly throughout shift.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Provided excellent customer service while upholding company policies.
- Kept accurate records of guest transactions.
- Assisted with check-in and check-out procedures for guests.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL2013-05
Skills
- Quality Assurance
- Customer Relations
- Interpersonal Skills
- Problem-Solving
- Adaptability
- Multitasking
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Reliability
Timeline
Document Accessibility Specialist
Braille Works
2021.09 - Current
Sentence Specialist
Zephyrhills Correctional Institution
2020.10 - 2021.09
Customer Service Representative
GEICO
2017.06 - 2019.08
Reservations Agent
Saddlebrook Resort & Spa
2016.10 - 2017.06
Front Desk Agent
Hampton Inn By Hilton
2013.10 - 2015.03
High School Diploma -
Zephyrhills High School
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