Aaronmel Data
San Jose,CA
Summary
Hospitality service professional adept at FOH and BOH operations, with over a decade of experience in upscale hospitality, specializing in driving operational excellence, exceptional guest experiences, and profitability. Proven track record in optimizing FOH operations, analyzing P&L performance to achieve cost efficiencies, and surpassing revenue targets. Known for executing tactical marketing strategies and events that enhance brand visibility and guest traffic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
Rooster & Rice Inc. | INDO Restaurant & Lounge
02.2024 - Current
- Managed a team of 60+ staff members, including store managers, executive chefs, staff for both FOH and BOH.
- Improved overall Rooster & Rice (6 locations) YTD sales by 13% after a 4 year downturn.
- Revitalized Rooster & Rice flagship store by implementing new catering program, new hires and tactical marketing strategies to improve sales and reverse a 4 year downturn. Improved YTD sales by 41%.
- Worked closely with the restaurant controller for P&L reviews, and develop budget forecast, identifying cost saving opportunities and driving profitability by maintaining optimal food and beverage COGS.
- Reported directly to the CEO, providing key operational insights and contributing to high level decision making processes.
- Coordinated with the marketing department to execute social media campaigns, and community engagement initiatives.
General Manager
Indo Restaurant & Lounge
06.2020 - 02.2024
- Supervised a diverse team of over 25 FOH and BOH restaurant staff, while also managing dining room, bar and administrative responsibilities.
- Effectively administered payroll, new hire onboarding, and paperworks for terminations.
- Implemented new POS to TOAST - improving both daily staff performance and tracking of revenue streams.
- Collaborated closely with the Events and Marketing departments to manage private events, ensuring seamless execution and alignment with brand standards.
- Directed beverage program operations, optimizing inventory, reducing coast of goods and maximizing profitability.
- Introduced new sales, marketing and purchasing strategies to raise profit margins in food and beverage programs.
General Manager
Black Pepper
03.2019 - 04.2020
- Oversaw all FOH operations. Including hiring, onboarding, and training managers and hourly staff. Managed approximately over 40+
- Delivered consistent bottom line results through labor management and cost controls.
- Oversaw all private events and restaurant buyouts ensuring memorable experiences for clients, driving repeat business.
- Established and reinforced a positive workplace culture by designing a reward systems that improve employee engagement.
General Manager
INDO SF
04.2018 - 03.2019
- Oversaw the successful opening and operations of a new upscale boutique themed restaurant for INDO, overseeing all aspects of FOH/BOH management.
- Managed P&L reviews and budget forecast. Approved purchases and daily invoicing for FOH and BOH.
- Worked closely with the Executive Chef for NMRO.
- Increased top line sales through marketing campaigns and special events.
Assistant General Manager
Indo Restaurant & Lounge
11.2016 - 04.2018
- Managed front of the house operations, collaborating with the General Manager to align business goals, achieving operational efficiency and guest satisfaction.
- Administer payroll. In charge of all invoicing for both FOH and BOH
- Oversaw all bar operations. Curated beverage program, managed purchases and inventory.
- Motivated, trained, and disciplined employees to maximize performance.
Beverage Manager
Indo Restaurant & Lounge
02.2016 - 11.2016
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed bar and wait staff and directed hiring program.
- Purchased beverage stock and handled all inventory needs.
- Orchestrated positive customer experiences by overseeing every area of bar operations.
- Designed beverage menus.
Education
No Degree - Nursing
George Mason University
Fairfax, VASkills
- Multi-Unit Management
- Team Leadership
- Marketing Strategy
- P&L Management
- New Store Openings
- Budgeting & Forecasting
- Payroll Administration
- Customer Service Management
- Staff Development
- Project Management
Certification
- ServSafe Food Protection Manager Certification
- CA RBS Certification
- Kantola Harassment Manager Training
Timeline
Director of Operations
Rooster & Rice Inc. | INDO Restaurant & Lounge
02.2024 - Current
General Manager
Indo Restaurant & Lounge
06.2020 - 02.2024
General Manager
Black Pepper
03.2019 - 04.2020
General Manager
INDO SF
04.2018 - 03.2019
Assistant General Manager
Indo Restaurant & Lounge
11.2016 - 04.2018
Beverage Manager
Indo Restaurant & Lounge
02.2016 - 11.2016
- ServSafe Food Protection Manager Certification
- CA RBS Certification
- Kantola Harassment Manager Training
No Degree - Nursing
George Mason University
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