Hi, I’m
Aaron Davenport
Franklinville,NC
Summary
A solutions-oriented leader with extensive management and Project Management experience seeking positions to match problem-solving skills. Delivers great value to any team and has proven value through the previous two industries worked by increasing the topline revenue. Passionate about mentorship in a team and 1-on-1 settings to improve overall team productivity and direct positive impact on customers/clients. Strategic in solving problems to serve the target demographics of the designated company. Devoted professional proactively and quickly identifies the best course of action for given scenarios. Confident in handling tasks independently and in teams with a highly organized approach to work. A strong advocate for those in need and committed to providing the best possible service.
Overview
11
years of professional experience
Work History
Davenport Child CareFranklinville, NC
Stay-At-Home Dad
10.2020 - Current
Job overview
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Organized daily appointments and planned logistically to utilize maximum time allotted.
- Created and taught educational material.
- Conducted research to reduce costs by 45% on household grocery budget.
- Assembled plan to maximize monthly budget.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Facilitated activities to increase cognitive skills and reinforced use of inductive reasoning.
- Reduced spending added additional $1200 to monthly budget.
- Created new source of revenue by offering drop ship T-shirt on ecommerce website which added 5% more household bottom line.
Davenport BuildersFranklinville, NC
Assistant
10.2020 - Current
Job overview
- Undertook training as an assistant manager role as a subcontractor to increase business efficiency
- Cultivated and implemented a safer work environment to decrease job site injuries
- Strategically planned the logistics of each job to decrease downtime
- Advised owner of ways to save money on material
- Solved complex issues with home repairs
- Coordinated material needs for job sites.
- Monitored and ordered supplies and materials to keep office well stocked.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Assisted manager in all aspects of business operations.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Performed wide-ranging administrative, financial and service-related functions.
Volvo GroupGreensboro, NC
PROGRAM MANAGER (DEALER SUPPORT)
07.2018 - 07.2020
Job overview
- Generated total of $5.5 million+ in revenue by facilitating key process improvement projects.
- Successfully managed five distinct Dealer Support program projects.
- Designed and implemented automated scrapping policy to improve operations efficiency and increase bottom-line revenue.
- Spearheaded and secured $3.5M in company revenue by avoiding erroneous warranty claims with implementation of auto-scrapping strategy.
- Initiated automate maintenance interval tracking of 5,000+ vehicles resulting in $2 million+ annually amount savings.
- Initiated and led quality improvement project to better identify root causes of warrantable failures across 2,000+ dealership stakeholders resulting in minimum average of three days’ time savings.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Passionate about learning and committed to continual improvement.
Chick-Fil-AGreensboro, NC
OPERATIONS DIRECTOR
08.2016 - 07.2018
Job overview
- Maximized revenue, increasing average sales by $650,000 annually through streamlined processes and improved team management
- Launched and strategized 13-point increase in customer satisfaction through utilization of company’s CRM program
- Supervised, coached, and mentored 110+ team members
- Saved company $200,000+ annually by implementing more efficient food cost processes
- Optimized customer throughput resulting in $300,000+ of additional recurring revenue
- Generated additional outside/catering sales of $150,000 annually
- Served as Director over multiple functions of business including Hospitality, Kitchen, or Drive-Thru
- Mentored, coached, invest in, and build relationships with diverse teams
- Owned customer service experience for store through customer satisfaction surveys
- Celebrate successes while holding Team Members accountable
- Ongoing evaluation of business needs and streamlining systems/ processes for efficiency
- Ensure restaurant is meeting and exceeding all Chick-fil-A standards.
- Led, supervised and provided strategic direction for workforce of 110+ employees.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Collaborated with executives to develop and execute strategic business plans.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Rolled out lean manufacturing processes, which initiated quality control and decreased food cost.
- Boosted customer satisfaction ratings by 8 points by resolving issues quickly and effectively.
Liberty UniversityLynchburg, VA
EMERGENCY SERVICE OFFICER/ASSISTANT OPERATIONS DIRECTOR
09.2012 - 08.2016
Job overview
- Provided security for Division 1 collegiate campus of 18,000 plus student population
- Risk management assessments; performed daily
- Managed baseball team, participated in budget meetings, and served as player liaison
- Responsible for needs of 30 plus suite ticket holders
- Assisted coaches by reviewing over 200 prospect films week
- Direct and plan development, implementation, and oversight of emergency preparedness initiatives and programs to increase ability of system and operations to remain effective regardless of disruptions caused by internal or external emergencies
- Responsible for developing and maintaining comprehensive and operational emergency operations plans
- Develop and maintain effective working relationships with all system and service lines and departments
- Annually update hazard vulnerability analysis to prioritize activities in all-hazards emergency management program following strategic plan goals
- Conduct research and analysis of guidance and policies to assist in emergency management activities
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Education
Liberty UniversityLynchburg, VA
Bachelor of Science from Business Management
05.2015
Skills
- Logistics
- Team Development
- Collaboration
- Decision Maker
- Manager
- Empathy
- Mentor
- Time Management
- Project Management
- Operations Director
- Research Tools
- Life Skills Development
- Relationship Issues Management
- Records Maintenance
Timeline
Stay-At-Home Dad
Davenport Child Care
10.2020 - Current
Assistant
Davenport Builders
10.2020 - Current
PROGRAM MANAGER (DEALER SUPPORT)
Volvo Group
07.2018 - 07.2020
OPERATIONS DIRECTOR
Chick-Fil-A
08.2016 - 07.2018
EMERGENCY SERVICE OFFICER/ASSISTANT OPERATIONS DIRECTOR
Liberty University
09.2012 - 08.2016
Liberty University
Bachelor of Science from Business Management