Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Davis

San Antonio,TX

Summary

Friendly Customer Service professional and Sales Advisor knowledgeable about Grocery, automotive, home, and electronic products. Skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over a decade in retail and sales based environments.

Overview

10
10
years of professional experience

Work History

Sales Advisor

Best Buy, Home Theater And Computers
11.2023 - Current
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Managed key accounts, resulting in increased repeat business and higher revenue growth.

Automotive Technician and Service Advisor

Elite 1 Automotive
07.2022 - 10.2023
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Oversight of fleet repairs for multiple companies.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Assisted in the hiring process of new technicians, sharing expertise and insights on candidate qualifications during interviews.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.

Cross Functional Team Leader

HEB Grocery Store
06.2019 - 06.2022
  • Developed Processes through department tasks that met the needs of the departments while still meeting budgeted scheduled hours.
  • Scheduled my team accordingly to meet the needs of the departments and over all store needs.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Optimized resource allocation to maximize overall team output while minimizing costs.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
  • Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Promoted high standards through personal example to help each member understand expected behavior's and standards.

Sanitation Department Team Leader

HEB Grocery Store
06.2016 - 06.2019
  • Developed a strict and specific daily workflow through department tasks to stay on budget with allotted hours.
  • Worked closely in collaboration with all perishable departments to ensure all osha sanitation guidelines were followed.
  • Implemented regular team building exercises to ensure the team camaraderie was present and noticeable.
  • Boosted team efficiency by implementing streamlined processes and procedures.
  • Achieved project deadlines consistently by effectively delegating tasks and managing time frames.
  • Improved overall team productivity with thorough training programs and performance evaluations.
  • Implemented innovative solutions to address complex challenges, driving continuous improvement within the department.
  • Established clear expectations and performance metrics, ensuring accountability across the team.
  • Coached team members to develop their skills and advance within the company hierarchy.
  • Enhanced departmental collaboration through regular team meetings and open communication channels.
  • Reduced employee turnover, promoting a positive work environment and offering opportunities for growth.

Deli Clerk

HEB Grocery Store
09.2013 - 06.2016
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
  • Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
08.2026

High School Diploma -

Tom C. Clark
San Antonio, TX
2012

Skills

  • Product Demonstrations
  • Upselling Strategies
  • Sales Background
  • Promotional Understanding
  • Customer Service Experience
  • Attention to detail
  • Team collaboration
  • Adaptability
  • Strong communication
  • Problem-solving
  • Multitasking
  • Conflict resolution
  • Product knowledge
  • Time management
  • Goal setting
  • Decision-making
  • Self-motivation
  • Coaching and mentoring
  • Interpersonal skills
  • Sales training
  • Sales strategies
  • Process Improvement
  • Customer Needs Assessment

Timeline

Sales Advisor

Best Buy, Home Theater And Computers
11.2023 - Current

Automotive Technician and Service Advisor

Elite 1 Automotive
07.2022 - 10.2023

Cross Functional Team Leader

HEB Grocery Store
06.2019 - 06.2022

Sanitation Department Team Leader

HEB Grocery Store
06.2016 - 06.2019

Deli Clerk

HEB Grocery Store
09.2013 - 06.2016

Bachelor of Science - Information Technology

Western Governors University

High School Diploma -

Tom C. Clark

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