Aaron Davis
Midlothian,TX
Summary
Ambitious Network Technician with Associates of Applied Science level experience in Network Support. Educational background specializing in Cisco networking device proficiencies such as configuring and maintaining router and switch fabrics. Demonstrates how to mitigate threats and enhance network security. Ready to consistently surpass expectations while growing more technical skillsets and experiences with a positive, team-working attitude.
Overview
7
7
years of professional experience
Work History
Senior NOC Technician - Tier I
Presidio Networked Solutions
08.2021 - Current
- Monitored and managed 100+ Fortune 500 customer's networking, datacenter, security and collaboration platforms.
- Experienced with managing network devices including Junipers, Cisco routers & switches, Cisco Merakis, Fortinet firewalls & routers, and 4G/ 5G Wireless Cradlepoint routers.
- Provided customer facing services and live troubleshooting via phone with exceptional customer service.
- Drove on-site technicians to perform a multitude of multi-layer troubleshooting, hardware replacements and upgrades.
- Worked directly with multiple Internet Carriers for resolving broadband, fiber, and wireless network issues.
- Credited with the creation of the POD (Product Oriented Delivery) Team after providing excellent results to a single major VIP customer during their busy season. Selected technicians now provide dedicated support to a single VIP customer.
- Provide the customer analysis reports on network health, issues, and pre-to-post project performance.
Server Trainer
Texas Roadhouse
07.2017 - 08.2021
- Cultivated warm relationships with regular customers.
Trained new team members on restaurant procedures, menu items and performance strategies. - Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Associate of Applied Science - Information Technology - Network Support
Tarrant County College
Arlington, TX05.2021
Certificate of Completion - Cisco Support
Tarrant County College
Arlington, TXCertificate of Completion - CCNA - Cisco Certified Network Associate
Cisco
Certificate of Completion - CMNA - Certified Meraki Network Associate
Cisco
Skills
- Cisco Route/Switch Maintenance & Configuration
- Juniper Route/Switch Maintenance & Configuration
- Cisco Meraki Maintenance & Configuration
- 4G/5G Cradlepoint Wireless Technologies
- Windows Operation System
- Microsoft Office
- Customer Service
Timeline
Senior NOC Technician - Tier I
Presidio Networked Solutions
08.2021 - Current
Server Trainer
Texas Roadhouse
07.2017 - 08.2021
Associate of Applied Science - Information Technology - Network Support
Tarrant County College
Certificate of Completion - Cisco Support
Tarrant County College
Certificate of Completion - CCNA - Cisco Certified Network Associate
Cisco
Certificate of Completion - CMNA - Certified Meraki Network Associate
Cisco
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