I am a highly effective leader and manager with several years of experience and a passion for people and service.
I have received accommodations and awards for my customer service record.
I believe that employees attitudes and abilities reflect leadership and i never place myself above anyone or any task.
Some of my proudest moments are of taking an experience that has gone sideways and bring it back center with the customer leaving with a smile on their face.(Please ask for examples)
I firmly believe you have to lead from the front line. One cannot eflectively lead from the background or from an
Ce.
Overview
17
17
years of professional experience
Work History
Kitchen Staff Member
Hard Knocks Sports Grill
07.2025 - Current
Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Rideshare Driver
Uber
03.2022 - 07.2025
Developed strong communication skills while interacting with diverse groups of riders daily.
Responded to passenger concerns and complaints politely and professionally.
Followed company guidelines and policies when interacting with passengers.
Assisted passengers with loading and unloading luggage for enhanced customer care.
Maintenance Tech
Northside Baptist Church
10.2018 - 08.2022
Grounds keeping and general maintenance
General Manager
Southern Multifoods INC.
10.2017 - 10.2018
Within the unit assigned to me, I hired and trained staff resulting in a lower turnover rate.
Through coaching and leadership I was able to advance 11 employees within a year.
Due to creative thinking and passion for customers we increased sales, reduced waste and maintained an A on all inspections( health and procedure).
By closely monitoring P&L and inventory I was able to identify several areas of improvement for the overall financial health of the store.
General Manager
Denny’s Diner
05.2017 - 10.2017
Trained staff and identified theft and mishandling of funds and product.
This released the potential for the unit to increase sales and improve employee morale and as a by product sales increased by 15% in the first 60 days and bottom line increase by almost 20%.
During my short stay at this store I am most proud of the fact that during Hurricane Harvey I was able to rally the staff and take care of the store.
We were the only restaurant open for miles and we increased sales and served our community during a major disaster.
General Manager
Denny’s Diner
05.2017 - 10.2017
Trained staff and identified theft and mishandling of funds and product.
This released the potential for the unit to increase sales and improve employee morale and as a by product sales increased by 15% in the first 60 days and bottom line increase by almost 20%.
During my short stay at this store I am most proud of the fact that during Hurricane Harvey I was able to rally the staff and take care of the store.
We were the only restaurant open for miles and we increased sales and served our community during a major disaster.
Assistant Store Manager
Denny’s Diner
02.2009 - 07.2017
I assisted the GM in hiring and training.
Made plans for increasing sales and executed those plans.
Kept track of inventory.
Monitored and regulated safety guidelines and quality assurance measures.
I made schedules and kept inventory.
Checked in product and inspected for quality.
I placed orders and reviewed and discussed P&L reports.
Came up with plans to correct deficiencies and executed those plans.
Worked for a chain of 8 stores and improvements were made in every one.
Assistant Store Manager
Denny’s Diner
02.2009 - 07.2017
I assisted the GM in hiring and training.
Made plans for increasing sales and executed those plans.
Kept track of inventory.
Monitored and regulated safety guidelines and quality assurance measures.
I made schedules and kept inventory.
Checked in product and inspected for quality.
I placed orders and reviewed and discussed P&L reports.
Came up with plans to correct deficiencies and executed those plans.
Worked for a chain of 8 stores and improvements were made in every one.
Personal Information
Title: Restaurant Manager extraordinaire
Awards
Lorem ipsum dolor sit amet Consectetuer adipiscing elit, Sed diam nonummy Nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.