Aaron Denham
Lexington,KY
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Receptionist
Morning Pointe Senior Living
Lexington, KY
03.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
Sales Associate
BoxLunch
Lexington, KY
10.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
Sales Associate
LoveSac
Lexington, KY
06.2023 - 10.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
Sales Operations Specialist
Big Ass Fans
Lexington, KY
06.2021 - 07.2022
- Developed and maintained a comprehensive database of customer accounts and sales performance.
- Created and implemented process improvement initiatives to streamline sales operations.
- Provided analysis on the effectiveness of marketing campaigns, pricing models, and product offerings.
- Monitored industry trends to identify new opportunities for growth in sales.
- Collaborated with other departments to develop strategies for improving customer experience.
- Analyzed data from various sources to identify areas of potential cost savings or revenue generation.
Education
Bachelor of Arts - Anthropology
University of Louisville
Louisville, KY05-2020
Associate of Arts - Liberal Arts And General Studies
Jefferson Community And Technical College
Louisville, KY05-2015
Skills
- Quote Preparation
- Salesforce
- Sales Training
- Order Processing
- Order Management
- Information Security
- Complaint resolution
- Data Collection
- Call Management
- Data Entry
- Account updating
- Inbound and Outbound Calling
- Product Knowledge
- Positive and professional
- Documentation
Timeline
Receptionist
Morning Pointe Senior Living
03.2024 - Current
Sales Associate
BoxLunch
10.2023 - Current
Sales Associate
LoveSac
06.2023 - 10.2023
Sales Operations Specialist
Big Ass Fans
06.2021 - 07.2022
Bachelor of Arts - Anthropology
University of Louisville
Associate of Arts - Liberal Arts And General Studies
Jefferson Community And Technical College