Aaron Dennis
Stillwater,MN
Summary
Results-oriented Software Support Engineer with superior customer service, problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions.
Overview
30
30
years of professional experience
Work History
Software Support Engineer
Northland Business Systems
01.2019 - Current
- Enhanced customer satisfaction by promptly resolving software issues and providing professional support.
- Streamlined workflow processes for increased efficiency by documenting troubleshooting and problem solving techniques.
- Reduced software downtime by proactively identifying potential issues and providing preventive maintenance solutions.
- Improved team productivity with consistent communication, collaboration, and knowledge sharing among peers.
Fleet Manager
Universal Truckload Services
06.2017 - 10.2017
- Managed a small fleet of owner operators who ran anywhere in the contiguous 48 states
- Secured loads, negotiated rates and worked to position equipment to help cover customer freight
- Worked with drivers to ensure they have profitable loads
- Data entry for both customer and broker loads.
Logistics Coordinator/City Dispatch
Service Plus Transport
07.2015 - 06.2017
- Managed a small fleet and coordinate local pickups and deliveries as well as coordinate outbound loads based on available drivers, available hours and available equipment
- Balanced driver needs, customer needs and company goals to achieve a productive and profitable atmosphere
- Made quick decision to book freight in order to meet or exceed revenue per mile goals while also keeping drivers on a productive schedule
- Maintained a loyal base of repeat customers with continued honesty and attention to detail
- Loading and unloading freight with a forklift
- Worked diligently to safely and effectively load odd sized freight fit on the trailer.
Logistics Coordinator
Direct Service Transport
10.2012 - 07.2015
- Made quick decisions to book freight within a tight time-frame, to build inbound multi-stop truckloads out of LTL shipments without warehousing, all within the hours of service laws
- Coordinated the order of pick-ups to maximize efficiency and to minimize additional labor in the delivery process
- Maintained a loyal base of repeat customers with continued honesty and attention to detail
- Quickly became proficient in using an unfamiliar transportation management software program
- Updated driver dispatch information on a daily basis.
LTL Coordinator/Driver Manager
Wiseway Transportation Services
01.2006 - 10.2012
- Built multi-stop outbound truckloads out of LTL shipments and coordinated deliveries to ensure fast driver turnaround, all within the hours of service laws
- Worked closely with shippers and freight brokers to secure shipments as well as worked with receivers to arrange delivery appointments
- Developed a loyal base of repeat customers by being diligent and honest, and paying strong attention to detail
- Managed up to 20 drivers at a time
- Conceived, designed and implemented a program of getting driving directions and saving them to a file for future use, using Microsoft Streets and Trips as well as Google Earth, saving drivers time and headaches.
Brokerage Dispatch
Wiseway Transportation Services
08.2005 - 01.2006
- Worked closely with customers to ensure their transportation needs were met
- Load routing and driver dispatch
- Data entry and document scanning.
Warehouse Lead
Wiseway Transportation Services
10.1998 - 08.2005
- Loading and unloading trailers using a forklift, pallet jack and/or two wheel cart
- Team supervision and management, including writing reviews for and disciplining subordinates
- Worked closely with other departments to ensure daily, monthly and yearly production goals were met
- Spotting trailers in doors and in the yard
- Data entry, order checking, other miscellaneous paperwork, and quality control.
Dock Worker
Wiseway Transportation Services
03.1994 - 10.1998
- Loading and unloading trailers using a forklift, pallet jack and/or two wheel cart.
Education
Somerset High School
01.1995
Skills
- Proficient in Microsoft Outlook, Word, Teams and Excel
- Proficient in Verint Public Safety features such as Insight Center, Instant Recall and Interactions
- Proficient in Tier One tech support for both software and hardware issues
- Strong customer relations skills
- Excellent listening and communication skills
- Excellent customer training sessions for Verint Insight Center, Instant Recall and Live Monitoring
Timeline
Software Support Engineer
Northland Business Systems
01.2019 - Current
Fleet Manager
Universal Truckload Services
06.2017 - 10.2017
Logistics Coordinator/City Dispatch
Service Plus Transport
07.2015 - 06.2017
Logistics Coordinator
Direct Service Transport
10.2012 - 07.2015
LTL Coordinator/Driver Manager
Wiseway Transportation Services
01.2006 - 10.2012
Brokerage Dispatch
Wiseway Transportation Services
08.2005 - 01.2006
Warehouse Lead
Wiseway Transportation Services
10.1998 - 08.2005
Dock Worker
Wiseway Transportation Services
03.1994 - 10.1998
Somerset High School
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