Proven leader and effective problem-solver, I've honed my skills in public safety and emergency response at Brownstone Adventure Park. With a knack for fostering positive environments and strong communication, I excel in high-stress situations, ensuring guest safety and satisfaction. At Powder Ridge my leadership qualities are shown through more effective guiding clients through lessons conveying the information in a way that they can understand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Brownstone Adventure Park
Portland, CT
06.2023 - 08.2024
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Monitored safety of guests in and around swimming pool.
Provided friendly customer service to guests and addressed concerns.
Attentively monitored swimmers to identify distress.
Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Ski Instructor
Powder Ridge Mountain Park & Resort
Middlefield, CT
01.2023 - 03.2024
Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
Adapted teaching methods according to weather conditions and terrain changes for optimal student success on the slopes.
Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
Managed group dynamics effectively through conflict resolution strategies that maintained harmony among diverse participants.
Maintained accurate records of student progress, attendance, and payments to ensure smooth administrative operations.
Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
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