Aaron Diaz
Summary
Dependable shipping team member experienced in unloading and loading, moving, storing and packing merchandise. Good inspector and problem-solver familiar with making routine decisions and completing tasks with little supervision. Experienced forklift (stand up forklift & counterbalanced forklift) operator for 1 year.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receiving & Shipping Associate
USA Industries LLC
07.2023 - Current
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
- Packed and labeled boxes with maximum efficiency.
- Consistently met or exceeded performance metrics while maintaining high-quality standards in all aspects of work.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Ensured timely delivery of packages by efficiently organizing pick-up schedules with carriers.
- Expedited critical shipments through close coordination with carriers and customers, ensuring urgent needs were met on time.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Maintained a high level of accuracy in inventory management by conducting regular audits and updating records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Assisted in training new hires, sharing best practices for efficient and accurate order processing.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reduced order processing time through effective communication with warehouse staff and prioritizing tasks.
- Supported cross-functional teams during peak periods, ensuring smooth operations throughout the organization.
Cashier & Bagger
HEB Grocery Store
04.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Learned duties for various positions and provided backup at key times.
- Retrieved grocery carts and baskets from lot and various site locations.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Busser & Food Runner
Eggcellence Cafe
02.2020 - 01.2022
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Greeted customers and provided menus upon arrival to dining room.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated well with other food runners to deliver orders accurately.
- Kept detailed knowledge of and followed all food safety guidelines.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Education
High School Diploma -
Dickinson High School
Dickinson, TX05.2023
Skills
- Warehouse Safety
- Loading and unloading
- Inventory Management
- Warehousing Operations
- Material Handling Equipment
- Customer RMA management
- Problem-Solving
- Inventory Monitoring and Management
- Shipping procedures
- Teamwork and Cooperation
- Punctual and Reliable
- Shipping and receiving
- Certified Forklift Driver
Certification
- Certified Forklift operator, USA Industries LLC - 1 year
- Certified Material Handler , USA Industries LLC - 1 year
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receiving & Shipping Associate
USA Industries LLC
07.2023 - Current
Cashier & Bagger
HEB Grocery Store
04.2022 - 06.2023
Busser & Food Runner
Eggcellence Cafe
02.2020 - 01.2022
High School Diploma -
Dickinson High School
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