Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Dobson

Valparaiso,IN

Summary

I am a motivated, hard-working, and well-spoken individual. I have a bachelor's of science and a wealth of experience in the customer service field. I take pride in making myself an asset and am willing to go above and beyond what is expected of me. My main passion in life is helping others by problem solving, and I look forward to putting all my knowledge and skills to good use.

Overview

12
12
years of professional experience

Work History

Application Engineer

Dwyer Instruments
Michigan City, IN
12.2022 - Current
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Identified opportunities for process improvements to decrease in support calls.
  • Designed and developed software applications for Mac and Windows systems.
  • Integrated object-oriented design and development techniques into projects to support usability goals.
  • Analyzed user needs and system functionality to determine technical design specifications.
  • Met with clients to brainstorm in discussion meetings.

Detention Officer

Porter County Juvenile Detention Center
Valparaiso, IN
06.2022 - 12.2022
  • Use Microsoft Word and Excel to keep track of data on detained juveniles
  • Help other team members with setting up, using, and maintaining computers, printers, and other technology
  • Assess mental state of detained juveniles, deciding whether they need to be placed on alerts and provide crisis intervention when needed
  • Conduct intake, transfer, and release procedures
  • Attend staff meetings, brainstorming sessions, and training seminars
  • Focus on trauma-informed care, making sure the detained juveniles are provided the services they need
  • Document and file reports on detained juveniles.

Server

Olive Garden
Merrillville, IN
02.2017 - 05.2022
  • Exceled in customer service, always making sure customers were taken care of and left feeling appreciated
  • Arranged and prepared tables for customers to offer memorable experiences and foster repeat business
  • Upsell high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Help new servers cope with the stress and steep learning curve of a fast-paced work environment.

Intern

PACT, Inc.
Valparaiso, IN
12.2021 - 04.2022
  • Learned and navigated computer programs used by PACT to document and keep track of clients
  • Operated programs and equipment that other team members were unfamiliar with
  • Observed and participated in both CALM and SAVE classes
  • Filled out client progress reports, contacted probation officers, calculated client payments and arrears, and completed other clerical work
  • Trained for and participated in one-on-one Interactive Journaling program with clients
  • Helped in new client intake assessments such as Domestic Violence Inventory (DVI) and Indiana Risk Assessment (IRAS).

Senior Tech Advisor

GameStop
Valparaiso, IN
10.2011 - 01.2015
  • Helped customers troubleshoot their devices and systems, making sure they were satisfied with their experience
  • Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations
  • Helped management receive, inventory and display games and game-related devices, and properly processed damaged merchandise for return
  • Used Microsoft Excel to keep track of sales, pre-orders, and other data
  • Looked for ways to improve customer experience, sales, and store operation
  • Maintained clean and orderly store throughout work shift
  • Opened and closed the store as a keyholder.

Education

Bachelor of Science - Psychology

Purdue University - North Central
Westville, IN
05.2022

High School Diploma -

Boone Grove High School
05.2014

Skills

  • Logical
  • Problem-Solver
  • Microsoft Excel
  • AutoCAD
  • Articulate
  • Analytical
  • Strong understanding of computers and technology
  • Quick learner
  • Detail-oriented
  • Punctual
  • Efficient
  • Enthusiastic
  • Guest Engagement
  • Price Memorization
  • Sales Expertise

Timeline

Application Engineer

Dwyer Instruments
12.2022 - Current

Detention Officer

Porter County Juvenile Detention Center
06.2022 - 12.2022

Intern

PACT, Inc.
12.2021 - 04.2022

Server

Olive Garden
02.2017 - 05.2022

Senior Tech Advisor

GameStop
10.2011 - 01.2015

Bachelor of Science - Psychology

Purdue University - North Central

High School Diploma -

Boone Grove High School

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