Aaron Dorsey
Kansas City,MO
Summary
Experienced leader with strong background in optimizing processes and ensuring seamless production flow. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach, commitment to excellence and fostering teamwork and adaptability in dynamic environments.
Overview
11
11
years of professional experience
Work History
Backup Production Controller
OptumRx
07.2023 - Current
- Supports the management of line balancing to uncover inefficiencies that can affect site Turn-Around Time (TAT)
- Reports daily production plan targets with network partners to solution and solve for risks
- Updates weekly production plan in the workflow file and makes required modifications in relation to receipt flow and staffing changes
- Assesses, develops and monitors Key Performance Indicators (KPIs) that contribute to overall business objectives
- Escalate issues by leading the right conversations and parties to devise solutions
- Helps facilitate daily forecast / planning meetings with Site Directors (SDs), Business
- Ensures efficient operations and strives to continually improve production levels through daily management
Operations Supervisor - Specialty
OptumRx
01.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and turn around times were met.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed specialty dispensing and packing line to ensure customer commitment dates were met.
- Lead through on-going structural changes to enhance the experience for our team, patient, and organization.
Operations Supervisor
OptumRx
04.2022 - 01.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Pharmacy Technician
OptumRx
10.2020 - 04.2022
- Process and fill prescription orders in preparation for pharmacist verification
- Some packing and shipping of completed prescription orders to patients
- Maintain drug inventory and automated dispensing units
- Replenish workstation supplies for filling prescriptions as needed (includes vials, caps, labels, etc
Pharmacy Technician
Atrium Health
07.2019 - 10.2020
- Fills drug orders for all age groups from neonates to geriatrics under the direct supervision of the pharmacist
- Answers and screens telephone calls and refers calls to a pharmacist when appropriate
- Processes charges and credits for medications
- Documents and delivers controlled substances
- Demonstrates proper aseptic technique in the preparation of Intravenous admixtures
- Monitors medication inventory levels and places orders to restock as necessary
- Trains and orients new teammates to department workflow and procedures
Frontend Leader
Best Buy
08.2015 - 01.2019
- Provides on-going coaching, training and motivation to team members and other store personnel as needed to achieve financial goals, department and store shrink plans and front of store goals along with high standards of customer service
- Ensure all standard operating procedures for transactions and interactions at the front of the store are followed including: visual merchandise standards, checkout, pickup, returns / exchanges / trade-ins, and recycling
- Handles necessary authorizations and customer/employee resolutions at the front of store and on the phone
- Provide input to assistant store manager - operations on employee performance and development needs
Back Office Lead
Best Buy
04.2014 - 08.2015
- Responsible for talent acquisition, including, hiring and on-boarding new employees
- Supply ordering
- Expense control and tracking
- Hardware health maintenance; troubleshooting and submitting IT help desk support tickets
- Timesheet management
- Assist store leadership in daily responsibilities and perform other duties as assigned
Frontend Supervisor
Best Buy
10.2014 - 01.2015
- Oversee checkout, return/exchange, trade-in, recycling and store pickup processing
- Drive efficient and effective transaction processing, adhering to company shrink plan as well as safety and profitability within the store
- Run the sales floor when needed and manage entire store operations while manager on duty
- Oversee all store HR practices and Employee Practice Audit compliance processes
- Motivate, coach and recognize employees to help them reach their full potential
Education
Bachelor of Arts - Health Systems Management
University of North Carolina at Charlotte
Charlotte, NC08.2017
Computer Information Technology -
Limestone College
Florence, SC06.2011
Mass Communications -
Lander University
Greenwood, SC09.2010
High School Diploma -
Lake City High School
Lake City, SC08.2006
Skills
- Operations management
- Team supervision
- Quality control
- Material planning
- Production scheduling
- Workflow Analysis
- Capacity planning
- Problem-solving capacity
- Vendor management
- Teamwork and collaboration
- Automation
- Process improvement
Accomplishments
- Supervised team of 30 staff members.
Optum Superhero recipient
A yearly award that recognizes Optum team members who foster inclusion, take initiative, and improve experiences for teammates and customers.
Timeline
Backup Production Controller
OptumRx
07.2023 - Current
Operations Supervisor - Specialty
OptumRx
01.2023 - Current
Operations Supervisor
OptumRx
04.2022 - 01.2023
Pharmacy Technician
OptumRx
10.2020 - 04.2022
Pharmacy Technician
Atrium Health
07.2019 - 10.2020
Frontend Leader
Best Buy
08.2015 - 01.2019
Frontend Supervisor
Best Buy
10.2014 - 01.2015
Back Office Lead
Best Buy
04.2014 - 08.2015
Computer Information Technology -
Limestone College
Mass Communications -
Lander University
High School Diploma -
Lake City High School
Bachelor of Arts - Health Systems Management
University of North Carolina at Charlotte