Aaron Duncan
Montgomery,AL
Summary
Dynamic Air Transportation Journeyman with the United States Air Force Reserve, skilled in cargo management and shipping documentation. Proven ability to enhance safety and efficiency in military transport operations. A collaborative team player with strong problem-solving skills, consistently achieving high standards in logistical support and customer service.
Overview
7
7
years of professional experience
Work History
Air Transportation Journeyman
United States Air Force Reserve
Maxwell AFB, AL
12.2022 - Current
- Executed established procedures for loading passengers and potentially hazardous cargo with focus on safety.
- Achieved safety and efficient military transport of cargo and passengers.
- Checked import and export documentation to determine cargo contents.
- Used scanners to track parcel information, condition or receipt.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Experienced with CMOS and the Air Force Portal
Technical Support Specialist
Sams Club
Montgomery, AL
02.2020 - 03.2023
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Monitored service orders to completion and closed service tickets.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Consulted with clients on installed machine security applications and devices to recommend further safety measurements.
- Served as first point of contact for incoming technical service calls and emails.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Technical Support Representative
Spectrum
Montgomery, AL
10.2018 - 01.2020
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Developed and maintained strong relations with customers to meet quality expectations.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Stayed abreast of latest software developments to enhance job knowledge.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.2018
Skills
- Collaborative team player
- Verbal and written communication
- Resolving problems and incidents
- Cargo handling
- Loading procedures
- Shipping documentation
- Attention to detail
- Time management
- Team collaboration
- Ground support equipment
- Freight handling
- Cargo management
- Logistical documentation management
Languages
English
Full Professional
References
References available upon request.
Additional Information
- SECRET SECURITY CLEARANCE
- MHE License:
Timeline
Air Transportation Journeyman
United States Air Force Reserve
12.2022 - Current
Technical Support Specialist
Sams Club
02.2020 - 03.2023
Technical Support Representative
Spectrum
10.2018 - 01.2020
High School Diploma -
Jefferson Davis High School