Aaron Dunn
Summerville,SC
Summary
Resourceful Customer Success Specialist known for high productivity and efficiently completing tasks. Specialize in customer relationship management, problem-solving, and communication strategies. Excel in active listening, empathy, and patience to enhance customer satisfaction and foster long-term loyalty.
Overview
13
13
years of professional experience
Work History
Senior Customer Success Specialist
CP Lab Safety
Corte Madera, CA
06.2021 - Current
- Hundreds of client accounts assigned to me individually to maintain
- Speak with customers via phone, email, and live-chat via our website to determine their needs and assist with order placement, status, updates, and general customer service
- Quote current clients and prospects, source hard-to-find items
- Work with vendors to place purchase orders for supplies for our warehouse and to get updates for our clients
- Invoicing and billing as both a vendor and a customer to ensure payment is sent and received on time
- On-boarding new vendors and clients, account creation and terms payment setup
- Attend trade-shows as a participant, utilize product knowledge at our booth to provide information to attendees and lock down potential sales via future communication
- Scheduling via Outlook Calendar to maintain appointments and meetings for all staff
- Work closely with Customer Service Manager and CEO for project planning, employee training, and overall best practices to adopt for increased efficiency and effectiveness
- Maintain certifications for business and reapply and update as needed
- (Small Business License, Woman-Owned Small Business, SAM Registration, etc.)
- Provide employee training and guidance to newer staff
- Maintain employer records and update as needed for clarity and ease of access for all
- Record meeting minutes weekly, format and send to attendees for organizational and project planning purposes
Barista
Starbucks
Corte Madera, CA
05.2020 - 04.2021
- Provided professional levels of customer service while continuing to hone and learn more about brewing and crafting coffee
- Helped maintain and enforce a safe and clean environment during COVID-19 pandemic while still providing great experiences for customers
- Excelled in a very fast-paced and multi-tasking environment and met quality and customer expectations
- Took a leadership role within our store and became the primary trainer for all new hires to help them become quality baristas
HSSQE Coordinator
Alcatraz Cruises
San Francisco, CA
12.2018 - 08.2020
- Research and implement environmentally green initiatives and sustainability projects to reduce overall waste with the company
- Coordinate with company directors to delegate and complete company initiatives and goals.
- Work on and maintain active ISO Certification annually.
- Assisted sales and customer service when short-handed.
Sales & Marketing Assistant
Alcatraz Cruises
San Francisco, CA
10.2017 - 12.2018
- Provided excellent levels of customer service to guests via email and phone for Alcatraz Cruises
- Maintained a 98% customer satisfaction rating while within this position
- Worked in-tandem with Sales & Marketing, Operations, HR, and Accounting to provide a great guest experience
- Secured restaurant reservations for at-work meeting spaces for discussing ongoing objectives for each quarter
- Actively kept up with Sales & Marketing Calendar via Outlook and Gmail and sent out meeting invites and reminders to provide punctuality and organization within the workplace
Deckhand
Alcatraz Cruises
San Francisco, CA
06.2016 - 06.2017
- Cleaned, maintained, and mended ship decks and assessed areas requiring major damage repair.
- Assisted with minor renovation or repair to keep boat in operable condition.
- Assisted in mooring operations by tying off lines and setting anchor points.
- Participated in drills and exercises to prepare for fire, collision or other emergencies.
- Assisted in launching lifeboats during emergency drills or real-life situations.
- Stood watch in high-density traffic areas under extreme weather and sea conditions to support navigation rules.
Fuels Operator
United States Air Force
12.2011 - 12.2015
- Ensured compliance with safety regulations for hazardous materials handling and disposal requirements.
- Monitored gauges and pressure pumps throughout tasks to check safety and operational performance.
- Maintained records of fuel inventory levels, orders, usage rates and other operational data.
- Operated fueling vehicles in accordance with safe driving practices.
- Responded to emergency situations with calm, professionalism and skill to address and resolve issues and return pump function to ideal levels.
Education
High School Diploma -
Stratford High School
Goose Creek05-2010
Some College (No Degree) - Criminal Justice
Richmond Community College
Richmond, NCSkills
- Customer service
- Account management
- Project management
- Vendor management
- Invoicing
- Client onboarding
- Billing processes
- Employee training
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Sales support
- Feedback collection
- Cross-functional coordination
- Customer onboarding
- Spreadsheets
- Appointment scheduling
- Computer proficiency
- Microsoft Office Suite
- Team development
- Money handling
- Conflict resolution
- Shipping and receiving
- Microsoft Excel
- Product knowledge
- Multi-line telephone operations
- Call center experience
- Multitasking and organization
- Microsoft outlook
Volunteer Experience
Marin Humane Society, Novato, 11/01/23, Current, Training for Feline Intervention and Care team
Awards
- Employee of the Quarter, Alcatraz Cruises, 10/01/18
- Dean's List, Richmond Community College, 12/01/16
- Airman of the Quarter, USAF, 01/01/14
- Meritorious Unit Award, USAF, 04/01/14
Affiliations
- Volunteered with the Marin Humane Animal Shelter in CA for 9 months. Worked on behavior analysis of our animals and getting them used to being around humans and rehabilitation for adoption.
Languages
English
Native/ Bilingual
Accomplishments
- Employee of the Quarter for Alcatraz Cruises in October 2018
- Airman of the Quarter for the United States Air Force in January 2014
- Meritorious Unit Award for the United States Air Force in April 2014
References
References available upon request.
Timeline
Senior Customer Success Specialist
CP Lab Safety
06.2021 - Current
Barista
Starbucks
05.2020 - 04.2021
HSSQE Coordinator
Alcatraz Cruises
12.2018 - 08.2020
Sales & Marketing Assistant
Alcatraz Cruises
10.2017 - 12.2018
Deckhand
Alcatraz Cruises
06.2016 - 06.2017
Fuels Operator
United States Air Force
12.2011 - 12.2015
High School Diploma -
Stratford High School
Some College (No Degree) - Criminal Justice
Richmond Community College
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