AARON DUNPHY
Vine Grove,KY
Summary
- Store Manager with 17 years in customer service and sales environments. Personable and professional under pressure. Talented Manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals with expertise in delivering support services and resolving customer complaints. Trained in Microsoft Word, Windows, and Excel MS Office proficient Staff training and development National account management Effective Retail Sales Manager
- Compelling leadership skills
- Customer-oriented Exceptional customer service skills
Professional management specialist known for high standards and results-driven approach. Adept at enhancing operational efficiency and fostering team collaboration to achieve organizational goals. Reliable team player with flexibility to adapt to evolving business needs, showcasing key skills such as leadership and strategic planning.
Overview
25
25
years of professional experience
Work History
Floating Manager
Five Star
03.2021 - Current
- Addressed customer inquiries or complaints promptly, resolving issues to their satisfaction while maintaining a professional demeanor.
- Established strong relationships with vendors, negotiating favorable terms and ensuring timely deliveries.
- Contributed to regional success through collaboration with fellow Floating Managers on best practices sharing initiatives.
- Reduced inventory discrepancies by conducting regular audits and implementing accurate tracking systems.
Store Manager
MICHAEL TIRES PLUS
08.2000 - 09.2014
- Delivered excellent customer service by greeting and assisting each customer
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Determined staff promotions and demotions, and terminated employees when necessary
- Completed a series of training sessions to advance from Assistant Manager to Store Manager
- Completed weekly schedules according to payroll policies
- Trained all new managers and shop employees on store procedures and policies
- Maintained daily record of all transactions
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash, opening and closing cash registers
- Placed special merchandise orders for customers
- Wrote order supply requests to replenish merchandise
- Trained staff to deliver outstanding customer service
- Addressed and corrected sales staff communication issues in a tactful and effective manner
- Recommended and helped customers select merchandise based on their needs
Education
HIGH SCHOOL DIPLOMA -
Jeffersonville High School
Jeffersonville, IN01.1996
Skills
- Flexible scheduling
- Effective team player
- Superior organization skills
- Dependable and reliable
- Excellent communication skills
- Exceptional multi-tasker
- Goal-oriented
Timeline
Floating Manager
Five Star
03.2021 - Current
Store Manager
MICHAEL TIRES PLUS
08.2000 - 09.2014
HIGH SCHOOL DIPLOMA -
Jeffersonville High School
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