Aaron Eike
Parker,CO
Summary
Detail-oriented professional with over eight years of experience in office management and customer service. Skilled in invoice tracking, conflict resolution, and staff supervision. Committed to improving workflows and fostering positive client relationships to drive organizational success.
Overview
25
25
years of professional experience
Work History
Office Manager
Signature Heating and Air
Aurora, Colorado
05.2017 - Current
- Coordinated interdepartmental communication to ensure seamless workflows.
- Managed incoming calls and directed inquiries to appropriate personnel.
- Implemented office procedures that enhanced daily operational efficiency.
- Tracked invoices and payments for accuracy in accounts receivable and payable.
- Resolved customer inquiries promptly while maintaining positive client relationships.
- Supervised staff, organized schedules, and delegated tasks effectively.
- Developed and implemented departmental policies to streamline internal processes.
- Monitored dispatch operations, adjusted schedules based on traffic conditions.
Phone IT Agent
Xerox
Littleton, Colorado
08.2016 - 05.2017
- Facilitated team meetings to strategize service enhancements and gather valuable feedback.
- Managed customer inquiries, providing solutions through Xerox support systems.
- Cultivated strong customer relationships to boost satisfaction with services.
Airbnb Customer Service
24/7 Intouch - Airbnb Trust & Safety
Aurora, Colorado
11.2015 - 07.2016
- Delivered customer support via phone and email across multiple channels.
- Resolved inquiries by leveraging company knowledge base and product information.
- Utilized de-escalation techniques and active listening for effective crisis intervention.
Customer Service Phone Agent
IBM
Boulder, Colorado
10.2014 - 09.2015
- Handled customer inquiries via phone with professionalism and empathy.
- Resolved technical issues using IBM support tools and resources.
- Documented customer interactions accurately in case management systems.
Security Officer
Securitas Security Services
Commerce City, Colorado
01.2013 - 10.2014
- Monitored premises to ensure safety and security of employees and visitors.
- Conducted regular patrols to identify potential security risks or breaches.
- Responded promptly to alarms, disturbances, and emergency situations.
National Accounts Associate
DIRECTV
Englewood, Colorado
11.2009 - 06.2012
- Managed national account relationships and facilitated communication between clients and internal teams.
- Collaborated with cross-functional teams to streamline project workflows and improve efficiency.
- Provided support in resolving customer issues and escalations effectively and promptly.
Sales Supervisor
Best Buy
Westminster, Colorado
08.2007 - 11.2009
- Supervised daily sales operations and team performance in a retail environment.
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Managed inventory levels and organized stock for efficient product display.
Sales Associate
The Home Depot Inc
Thornton, Colorado
05.2003 - 07.2007
- Maintained knowledge of current promotions and product features.
- Assisted customers in product selection and provided detailed information.
- Stocked shelves and organized merchandise for optimal presentation.
Enlisted Soldier
United States Army
Fort Stewart, Georgia
06.2000 - 03.2003
- Conducted training exercises to enhance team readiness and operational effectiveness.
- Coordinated logistics for deployments and troop movements across various locations.
- Implemented safety protocols to ensure compliance during operations and training.
Education
HVAC
Leonardi HVAC School
Commerce City, CO08-2020
Skills
- Scheduling management and calendar coordination
- Invoice tracking and management
- Customer relationship management
- Team leadership and supervision
- Conflict resolution strategies
- Effective communication skills
- Technical support expertise
- Customer service excellence
Accomplishments
- Army Commanders Service Medal
- Best Buy Achievers 2009
- JD Power and Associates in 2009 for top Appliance Sales
References
References available upon request.
Timeline
Office Manager
Signature Heating and Air
05.2017 - Current
Phone IT Agent
Xerox
08.2016 - 05.2017
Airbnb Customer Service
24/7 Intouch - Airbnb Trust & Safety
11.2015 - 07.2016
Customer Service Phone Agent
IBM
10.2014 - 09.2015
Security Officer
Securitas Security Services
01.2013 - 10.2014
National Accounts Associate
DIRECTV
11.2009 - 06.2012
Sales Supervisor
Best Buy
08.2007 - 11.2009
Sales Associate
The Home Depot Inc
05.2003 - 07.2007
Enlisted Soldier
United States Army
06.2000 - 03.2003
HVAC
Leonardi HVAC School
Similar Profiles
Taffy hoangTaffy hoang
Receptionist at Signature Heating And CoolingReceptionist at Signature Heating And Cooling
Sherre SeitzerSherre Seitzer
PAYROLL MANAGER at SIGNATURE HEATING COOLING PLUMBING & ELECTRICALPAYROLL MANAGER at SIGNATURE HEATING COOLING PLUMBING & ELECTRICAL
Angel RaelAngel Rael
Apprentice Electrician at Signature Heating, Cooling, Plumbing, And ElectricApprentice Electrician at Signature Heating, Cooling, Plumbing, And Electric
Landrie FlowerLandrie Flower
Senior Staff Accountant at The Tendit GroupSenior Staff Accountant at The Tendit Group
Hannah MillHannah Mill
Assistant Lacrosse Coach at University of Colorado at Colorado SpringsAssistant Lacrosse Coach at University of Colorado at Colorado Springs