Aaron Ferrell
Tolleson,AZ
Summary
Service focused professional with deep experience in administrative processes, researching and preparing legal documents, offering supportive services to customers as well as internal/external stakeholders. Schedules and attends meetings, easily builds trusting relationships, maintains confidentiality of sensitive materials/documents. Handles complex situations with professionalism, thoughtful risk, urgency and completes assignments within strict timelines. Interfaces with culturally diverse populations and promotes collaborative team efforts with cross-functional departments.
Overview
17
17
years of professional experience
Work History
Education & Training Specialist
State Of Arizona
03.2022 - Current
- Evaluated institutional and training establishments information to approve programs and ensure that those eligible for veterans education benefits have access to quality education and training.
- Conducted oversight visits to ensure schools and training organizations are compliant with applicable laws, regulations, policies and procedures as related to veterans education benefits.
- Interpreted federal,state and local laws, regulations,policies and procedures and their applications to programs approved for the receipt of veterans education benefits.
- Provided guidance to institution and training establishments personnel on the technical and procedural processes required to maintain compliance.
- Provided training to professional institution and training establishment personnel regarding compliance and certification procedures.
Legal Assistant
Department Of Veteran Affairs
07.2020 - 11.2021
- Performed routine clerical work and, supported executive leadership/attorneys, answered multiple line phone calls, provided customer/public assistance, processed data, maintained data and records,submitted budget estimates and ordered necessary supplies.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
Paralegal Specialist
United States Army
10.2006 - 08.2014
- Collaborated with internal/external stakeholders and fostered excellent working relationships while remaining compliant to military, federal, state and local laws and regulations; adhered to confidentiality standards.
- Conducted thorough legal research to support attorneys in developing strong case strategies.
- Prepared comprehensive trial materials, ensuring cases were well-prepared for court proceedings.
- Drafted accurate legal documents such as pleadings, motions, and briefs to effectively present the client''s position.
- Maintained accuracy in all document filings by reviewing court rules and requirements before submission.
- Improved office productivity through effective management of attorney calendars and scheduling appointments.
- Supported litigation team by efficiently coordinating discovery requests and responses between parties.
- Reduced errors in document production through meticulous proofreading of legal drafts before submission.
- Ensured compliance with ethical guidelines by maintaining confidentiality of client information at all times.
- Processed over 4k legal documents; input information and updated records as needed.
- Supervised 5+ personnel; provided feedback, authored evaluations/awards, trained and mentored, reviewed complete assignments, and implemented counseling and disciplinary measures.
Education
MBA -
Grand Canyon University
Phoenix, AZ11.2024
Bachelor of Science - Educational Studies
Arizona State University
Tempe, AZ05.2020
Skills
- Administrative Support
- Policy Development
- Customer Service
- Client Advocacy
- Community Outreach
- Data Analysis
- Records Managemet
- Policy Implementation
- Workflow Prioritization
- Collaborative Communicator
- Organization
- Creative Problem Solving
Timeline
Education & Training Specialist
State Of Arizona
03.2022 - Current
Legal Assistant
Department Of Veteran Affairs
07.2020 - 11.2021
Paralegal Specialist
United States Army
10.2006 - 08.2014
MBA -
Grand Canyon University
Bachelor of Science - Educational Studies
Arizona State University