Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Aaron Finch

Randolph

Summary

Customer-focused store manager with over 15 years of experience in retail operations, customer service, and sales leadership. Demonstrated success in implementing strategies that enhance profitability and improve team performance. Skilled in recruiting, training, and developing high-performing teams of associates and assistant managers.

Overview

15
15
years of professional experience

Work History

Store Manager

Tractor Supply Company
Bradford
02.2015 - Current
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Created weekly work schedules for store personnel.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.

Dept Manager

Home Depot
Lakewood
03.2010 - 02.2015
  • Followed safety protocols and company processes and procedures.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Utilized technology and software for inventory management and sales reporting.
  • Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Implemented quality control measures to uphold company standards.
  • Balanced workloads to meet targets without overtaxing employees.
  • Delegated work to staff, setting priorities and goals.
  • Proposed or approved modifications to project plans.

Education

High School Diploma -

Randolph Central School
Randolph, NY
06-2009

Associate in Agricultural Business - Agricultural Business

Alfred State
Alfred, NY

Skills

  • Customer service excellence
  • Process improvement strategies
  • Operational efficiency
  • Performance management
  • Relationship management
  • Team building and leadership
  • Multitasking and organization

Affiliations

  • Full Time Hereford Beef Farmer
  • Operate large variety of heavy equipment
  • Harvest personal agricultural crops
  • 4-H Involvement and Sponsorship

Accomplishments

  • Multiple years of Best operating store in the district
  • Lowest inventory variance in the District
  • District Training and Learning Operator

References

References available upon request.

Timeline

Store Manager

Tractor Supply Company
02.2015 - Current

Dept Manager

Home Depot
03.2010 - 02.2015

High School Diploma -

Randolph Central School

Associate in Agricultural Business - Agricultural Business

Alfred State

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