Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Aaron Flores

Playa Vista,CA

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Cobi's
03.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.

Guest Relations Manager

Wish You Were Here Group
05.2023 - 02.2024
  • Managed the host departments at both Elephante and Belles beach house.
  • Created guest expectation policies that lead to a consistent positive guest experience
  • increased both venues yelp and google scores from 3.5 stars to both being 4.5+ stars
  • Oversaw the change over from reservation platform Resy to Opentable. This created a financial gain for the company with the new partnership from Opentable being the groups new exclusive partner.


Host Manager

Belles Beach House
02.2021 - 05.2023
  • Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
  • Evaluated employee performance regularly through feedback sessions and constructive criticism aimed at improvement.
  • Assisted in hiring, onboarding, and mentoring new employees, improving overall team performance levels over time.
  • Increased repeat business by building strong relationships with guests and addressing their concerns promptly.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.

Guest Relations Manager

Elephante
07.2018 - 02.2021
  • Managed challenging situations with professionalism and maintaining positive relationships with guests even during difficult circumstances.
  • Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Facilitated clear communication between departments to address any potential issues affecting guest satisfaction before they arose.
  • Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.


Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Time management
  • Training and development
  • Inventory control
  • Verbal and written communication
  • Labor cost controls

Certification

  • Manager servesafe
  • Sexual harassment certification
  • RBS

Timeline

General Manager

Cobi's
03.2024 - Current

Guest Relations Manager

Wish You Were Here Group
05.2023 - 02.2024

Host Manager

Belles Beach House
02.2021 - 05.2023

Guest Relations Manager

Elephante
07.2018 - 02.2021

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Aaron Flores