Aaron Franklin
Miami Beach
Summary
Seasoned Night Auditor Supervisor with a proven track record at The Nautilus by Arlo, excelling in customer service and front desk operations. Skilled in problem-solving and multitasking, I significantly enhanced guest satisfaction and streamlined auditing processes. My strong work ethic and attention to detail have been pivotal in maintaining high-quality standards and operational efficiency.
Diligent Night Auditor with proven competence in managing nightly financial operations and ensuring accurate reporting. Successfully handled guest inquiries and resolved issues to maintain high satisfaction levels. Demonstrated proficiency in performing audits and maintaining data integrity.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Night Auditor
Winter-Haven Autograp Collection\Cadillac Hotel
Miami Beach, FL
05.2023 - 02.2025
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
Night Auditor
Aloft Aventura
Aventura, FL
11.2021 - 08.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Hotel Front Desk Supervisor/Night Auditor
The Kent Hotel
Miami Beach, FL
11.2022 - 07.2023
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
Night Auditor Supervisor
The Nautilus by Arlo
Miami Beach, FL
05.2018 - 03.2020
- Managed front desk operations during overnight shifts, providing exceptional customer service to guests throughout their stay.
- Troubleshot technical issues with reservation software as needed, preventing delays in guest services or inaccuracies in billing information.
- Addressed any discrepancies in financial records swiftly to maintain accurate accounting practices within the hotel.
- Maintained a safe and secure environment both for guests and staff by adhering to hotel safety protocols and monitoring security systems throughout the night.
Housekeeping\Front Desk Agent
Barcelona Guesthouse
Miami Beach, FL
08.2017 - 02.2019
- Provided exceptional guest service by efficiently checking in and checking out guests.
- Assisted guests with inquiries and requests to enhance their stay experience.
- Coordinated guest reservations for seamless booking processes.
- Addressed guest complaints to improve satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Associate of Arts - Journalism
Lindsey Hopkins Technical College
Miami, FL05-2017
High School Diploma -
Miami Beach Senior High School
Miami Beach06-2013
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Team collaboration
- Office organization
Accomplishments
- Took guest reservations via credit card without a single error over the course of 12 months.
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
- Developed incremental resort revenue streams by informing guests of the establishment's array of services including the spa, salon, upscale restaurants, ect.
Timeline
Night Auditor
Winter-Haven Autograp Collection\Cadillac Hotel
05.2023 - 02.2025
Hotel Front Desk Supervisor/Night Auditor
The Kent Hotel
11.2022 - 07.2023
Night Auditor
Aloft Aventura
11.2021 - 08.2023
Night Auditor Supervisor
The Nautilus by Arlo
05.2018 - 03.2020
Housekeeping\Front Desk Agent
Barcelona Guesthouse
08.2017 - 02.2019
Associate of Arts - Journalism
Lindsey Hopkins Technical College
High School Diploma -
Miami Beach Senior High School
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