Video Gaming, Reading, music,Learning new cooking techniques and expanding my culinary skills
Aaron Franklin
Auburn,CA
Summary
Dynamic and enthusiastic customer service professional dedicated to enhancing every interaction and making a positive impact. Thrives in fast-paced environments, embracing challenges with a proactive attitude and a commitment to teamwork. Known for exceptional multitasking abilities, whether recalling complex orders or assisting new hires in acclimating to their roles. With a blend of heart, hustle, and an unwavering friendly demeanor, consistently aims to elevate the customer experience and foster a supportive team atmosphere.
Overview
4
4
years of professional experience
1
1
Year as a volunteer
Work History
Manager, Server, Host, Busser/Dishwasher
Mel's Diner
07.2021 - Current
- Started as busser and dishwasher—kept back of house clean, organized, and efficient.
- Promoted to host—welcomed guests, managed waitlists, and kept dining room customers flowing smoothly.
- Promoted again to server—recognized for reliability, upbeat attitude, and top-notch customer service.
- Promoted yet again to manager after being away for around nine months, in charge of making sure food gets cooked and delivered to patrons as fast and efficiently as possible, as well as being in charge of three server's, two hostesses, four cooks, one dishwasher and one busser who attend to needs of countless customers daily.
- Also, in charge of settling any customer grievances, as well as making sure the floor gets run properly, I covered any position to make sure everyone stays on their feet.
- I made sure that Mel's was in proper working order and often cleaned places others had forgotten about.
- I have crafted a comprehensible list of quality-of-life changes to be made for Mel's
- While working as manager, I learned how to work the line, ensuring proper organization and efficiency.
- Trained new hires with patience, positivity, and just the right amount of pep talk.
- Jumped into any role needed—bussing, food running, prepping, side work—you name it.
- Memorized the menu (and customers' quirks), upsold like a champ, and delivered fast, friendly, personalized service.
- Known for being the go-to team player—always the first to say, 'I got it!' when something needed doing.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Party Mixologist
Friend
Auburn, CA
10.2025 - 11.2025
- Performed as Private bartender for two parties brought personal mixology equipment / liquors, made menu based off preferences.
- Always made sure to keep people responsible and safe, (held their own safety over their fun).
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Provided exceptional customer service by engaging with patrons, understanding their preferences, and making personalized recommendations.
- Assisted in managing inventory by tracking stock levels and placing orders for necessary supplies to prevent shortages.
- Prepared classic, modern, and unique cocktails for each customer.
Donation & Inventory Assistant
Journey Community Church
San Diego, CA
07.2016 - 09.2017
- Greeted donors with warmth and a helping hand—a concierge with kindness.
- Sorted, priced, and organized merchandise with keen eye for detail and genuine love for making things look good.
- Handled day-to-day shipping and receiving overseeing more than twenty packages per day.
Education
High School -
01.2021
Class of 2021
Skills
- Adaptability
- Strong work ethic
- Ability to work under pressure
- Patience and empathy
- Efficient multitasking
- Food safety training
- Customer experience management
- Cash handling accuracy
- POS system operation
- Event bartending experience
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementAffiliations
- Mel's Diner in Auburn