Aaron Frias Pais
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help Desk Technician position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Robotics Floor Monitor (afm), Forklift Operator
Amazon
05.2023 - Current
- Monitored and supervised robotic systems to ensure efficient and safe operations on the warehouse floor.
- Identified and resolved technical issues related to robotics equipment, collaborating with maintenance teams as needed.
- Communicated effectively with team members to ensure seamless coordination in a fast-paced environment.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Maintained detailed records of incidents, interventions, and resolutions for future reference.
- Created and updated documentation for standard operating procedures related to robotics monitoring.
Help Desk Supervisor
Cujae University
02.2018 - 10.2022
- Provided excellent customer service by responding to inquiries, providing product knowledge, and resolving complaints
- Worked effectively as part of a team to complete tasks efficiently
- Delivered first-level contact and problem resolution for users with hardware, software, and applications problems
- Provided level-1 and level-2 remote support for desktops, printers, and other computer-related devices
- Repaired, set up and troubleshot printers and other peripheral devices
- Solved problems on Windows and user applications utilizing product specifications.
Education
High School Diploma -
September 12th
3 Years Software Engineering in Computer Science -
Instituto Jose Antonio Echeverria
10.2021
Skills
- Microsoft Office Knowledge and Window OP System
- Troubleshooting hardware and software issues
- Excellent verbal and written communication skill
- Collaborating with colleagues and cross-functional teams
- Ensuring a positive and supportive customer experience
Languages
Spanish
English
Japanese
Timeline
Robotics Floor Monitor (afm), Forklift Operator
Amazon
05.2023 - Current
Help Desk Supervisor
Cujae University
02.2018 - 10.2022
High School Diploma -
September 12th
3 Years Software Engineering in Computer Science -
Instituto Jose Antonio Echeverria