Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Aaron Friedman

Chelsea

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Payroll Manager

Black Apron Cleaning
05.2025 - Current
  • Calculated deductions and processed payroll for employees.
  • Processed payroll garnishments such as tax liens and child support.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Developed and implemented payroll procedures and policies to determine compliance with regulations.
  • Reviewed time records for 10 employees to verify accuracy of information.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Developed strategic plans for day-to-day financial operations.

Field Service Technician

Dad's Carpet and Upholstery
05.2024 - 03.2025
  • Worked directly with customers to ensure satisfaction of cleaning done.
  • Clean and maintain work van and equipment daily.
  • Rug pick up and deliveries weekly.
  • Ensure rugs are cleaned daily in shop and are ready for delivery.
  • Work effectively and efficiently to maintain our daily schedule and be on time to customer's houses.
  • Use equipment safely and properly as to not damage customer's home.

Warehouse Worker

Amazon
06.2021 - 05.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Moved tote and boxes using utility dolly and truck ramp.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Shift Leader

Chopt Creative Salad Company
01.2021 - 06.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Frequently inspected production area to verify proper equipment operation.

Manager

Taziki's Mediterranean Cafe
09.2019 - 01.2021
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Executive Assistant

Piedmont Group
01.2019 - 03.2019
  • Organized and coordinated conferences.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Used advanced software to prepare documents, reports, and presentations.
  • Filed paperwork and organized computer-based information.
  • Took notes and dictation at meetings.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.

Assistant Manager

Taziki's Mediterranean Cafe
12.2017 - 01.2019
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

General Manager

Hibbett Sporting Goods
03.2016 - 12.2017
  • Managed budget implementations, employee reviews, training, and schedules.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Manager

Moes Southwestern Grill
04.2014 - 06.2016
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Certificate - Full-Stack Web Development

Jefferson State Community College
Birmingham, AL
05-2024

Accounting and Finance -

Jefferson State Community College
Birmingham, AL
12.2016

High school diploma - General

Port St. Joe High School
Port Saint Joe, FL
05.2007

Skills

  • Microsoft Office
  • Excel
  • Outlook
  • Management
  • Training
  • Bi-weekly payroll management
  • New hire processing
  • Sales
  • Inventory
  • Scheduling
  • mechanical knowledge
  • time-management
  • customer relations

Certification

  • Volunteer Firefighter, Present
  • Driver's License, Active

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Payroll Manager

Black Apron Cleaning
05.2025 - Current

Field Service Technician

Dad's Carpet and Upholstery
05.2024 - 03.2025

Warehouse Worker

Amazon
06.2021 - 05.2024

Shift Leader

Chopt Creative Salad Company
01.2021 - 06.2021

Manager

Taziki's Mediterranean Cafe
09.2019 - 01.2021

Executive Assistant

Piedmont Group
01.2019 - 03.2019

Assistant Manager

Taziki's Mediterranean Cafe
12.2017 - 01.2019

General Manager

Hibbett Sporting Goods
03.2016 - 12.2017

Assistant Manager

Moes Southwestern Grill
04.2014 - 06.2016

High school diploma - General

Port St. Joe High School

Certificate - Full-Stack Web Development

Jefferson State Community College

Accounting and Finance -

Jefferson State Community College

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