Aaron Fugita
Canton,GA
Summary
A dynamic professional with several years of progressive experience in Calibration and Management, managing projects from concept to completion, designing operational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges while working independently or as part of a team. Extensive hands on Training experience from start to finish. Adaptable leader with an ability to work both autonomously or collaboratively across multiple departments. A proven record for achieving organizational goals through innovative process improvements.
Overview
20
20
years of professional experience
Work History
Field Calibration Technician
Applied Technical Services, LLC
12.2019 - Current
- Proficient in Electrical, Pressure, Physical and Dimensional calibrations
- Project Manager for single largest Account totaling over $1.2 Million in revenue.
- Responsible for training new hires in processes and procedures.
- One of top revenue producing technicians since first year Joining ATS.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
Laboratory Operations Manager/Technical Director
Precision Gage
05.2019 - 12.2019
- Over see calibration Software (Indy Soft)
- Assign jobs to be completed
- Outside Sales
- Training
- Quality System management ISO17025
Sales Consultant
Caliber Metrology
03.2017 - 05.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
Operations Manager/Branch Manager
Lakeland Companies
01.2012 - 12.2016
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Implemented service improvements to enhance sales cycle.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
Training Coordinator
The Lakeland Companies
01.2012 - 12.2016
- Enters items into course catalog
- Enters personnel into database
- Assigns class sessions
- Update database when revisions are made
- Monitor assignments to identify training needs
- Notify appropriate personnel of deficiencies
Outside Sales Representative
The Lakeland Companies
01.2011 - 12.2016
- Prospected and conducted face-to-face sales calls
- Attended trade shows and conferences regularly to increase brand visibility.
- Built strong client rapport to establish diversified network of connections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Quality Manager
The Lakeland Companies
02.2012 - 05.2016
- Training planning and compliance of the quality systems
- Ensure the quality system is adequately documented and maintained including any external documents used at the Branch
- Provide data on the performance of the quality system at their Branch
- Disseminate the results of the management review meeting to appropriate personnel at their branch
- Develop an audit schedule to cover the entire QMS; perform minimally annually
- Ensure that competent and independent personnel perform internal audits
- Responsible for ensuring that significant non-conformances are investigated and that corrective and/ or preventive actions are implemented
- Provide the necessary resources at their Branch to achieve the performance measurement/objectives, and actions set by the committee
- Approve suppliers for the purchase of equipment/parts for calibration services, including sub- contractors
Project manager/Technician
The Lakeland Companies
02.2012 - 05.2016
- For calibration jobs involving Electronic, Physical and Dimensional calibrations., Systems:Sage 100 ERP, Epicor Profit 21
- Prepares budget goals for sales representatives
- Trains and supports sales representatives
- Visits and services key accounts
- Prepares quotations and proposals
- Calls on new accounts
- Develops new business
- Follows up on sales leads
- Backs up inside sales staff as schedules permit
- Assists with various customer issues and complaints
Account Manager
01.2012 - 05.2016
- Covering Colorado, Western Nebraska, and parts of Wyoming
- Assigned Duties Include:
- Develops sales strategies
- Trains and supports customer representatives
- Makes joint calls with supplier representatives
- Visits and services customer accounts
- Calls on new accounts
- Develops new business
- Follows up on sales leads
Metrologist/Customer Service/Sales
The Lakeland Companies
08.2007 - 01.2013
- Responsible rental department making all customers needs are met in a timely and professional manner
- Training customers on how to properly use rental equipment
- Also making sure that maintenance is current
- Assure all calibration standards are always calibrated
- Calibration and repair of Electronic, Physical and Dimensional equipment in-house and onsite, I am also responsible for sales and customer service at counter and over phone
- Another responsibility is training customers on various pieces of equipment Secondary duties include shipping and receiving, deliveries and answering phones
- Level I Certified Thermographer
- Calibration document control
- Field service coordination
- Customer and supplier/ subcontractor correspondence
- Prepares quotations for calibration services
- Purchasing of calibration services and supplies
- Housekeeping
- Internal audits
- Opinions and interpretations
- Identifying non-conforming product
- Computer entry
Abf, US Navy
08.2003 - 09.2007
- Responsible for fueling fixed and rotary winged aircraft
- Had the opportunity to go TAD and do calibrations for three years
- Originally a 6 month TAD assignment led to a request from the Calibration lab Chief to keep me in the lab permanently
- While in the calibration lab i received an Admiral
- Accommodation letter from the Admiral of the battle group for my work.
Education
Bachelor of Science - Business Management
University of Phoenix
2014
Skills
- ISO 17025
- Project Management
- Problem Solving
- Team Management
- Quality Systems
- Quality Management
- Internal Audits
- Training
- Process Improvement
- Customer Relations
Additional Information
- http://linkedin.com/in/aaronfugita
Timeline
Field Calibration Technician
Applied Technical Services, LLC
12.2019 - Current
Laboratory Operations Manager/Technical Director
Precision Gage
05.2019 - 12.2019
Sales Consultant
Caliber Metrology
03.2017 - 05.2018
Quality Manager
The Lakeland Companies
02.2012 - 05.2016
Project manager/Technician
The Lakeland Companies
02.2012 - 05.2016
Operations Manager/Branch Manager
Lakeland Companies
01.2012 - 12.2016
Training Coordinator
The Lakeland Companies
01.2012 - 12.2016
Account Manager
01.2012 - 05.2016
Outside Sales Representative
The Lakeland Companies
01.2011 - 12.2016
Metrologist/Customer Service/Sales
The Lakeland Companies
08.2007 - 01.2013
Abf, US Navy
08.2003 - 09.2007
Bachelor of Science - Business Management
University of Phoenix
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