Aaron Gans
Washington,DC
Summary
Experienced in managing diverse bar operations and enhancing customer satisfaction while streamlining inventory processes. Effective team leader with strong conflict resolution skills. Diligent professional with a solid background in customer service, known for efficiently resolving inquiries and maintaining high satisfaction rates. Skilled in personnel management, conflict resolution, and employee development, fostering collaboration and driving results in dynamic environments. Reliable and adaptable individual consistently meeting organizational goals and adapting to changing needs. Solid background in retail sales and customer engagement, successful in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
21
21
years of professional experience
1
1
Certification
Work History
FOH/Bar Manager/Assistant Manager
STICKY RICE DC
10.2023 - Current
- Receiving and confirming walk-in, telephone, and online reservations.
- Directing early arrivals to the bar as they wait for their tables to become available.
- Ushering diners to their tables and providing them with menus.
- Accepting and informing the relevant staff about food and beverage requests.
- Mixing and pouring beverages, as needed.
- Transporting food orders from the kitchen to each pertinent table.
- Clearing glassware, silverware, and crockery from each table once guests have completed their meals, or upon request.
- Providing guests with their checks after the meal etc....
- Inventory control
- Overall customer service
- Staff management and training
Center Customer Service Representative/Key Holder
The UPS Store #7175 and #7421
03.2022 - 10.2023
- Primary responsibility is opening the store. Provides leadership support and helps run the store when managers are away to deliver world-class customer service to customers. This requires strong interpersonal skills, effective oral/written communication skills and the ability to work well with others. Computer application knowledge, including Microsoft Office (Word and Excel), is recommended and may be required. Knowledge of Internet applications is preferred. Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75+ lbs.
Overnight Stock Associate
Burlington Coat Factory
02.2020 - 04.2020
- Unload trucks
- Separate items to be tagged
- Tagging items for sale
- Stock items in sales floor
- Basic cleaning of sales floor and back room
- I became furloughed because of “Covid” and unemployed ever since
Warehouse Personnel/Supervisor
Amaryllis Inc
04.2015 - 12.2019
- Ensured material was sent to the venue in a timely matter to ensure production wasn't impacted.
- Directly supervised 20+ employees located in different locations
- Maintained warehouse staff job results by coaching, counseling, and disciplining employees; while planning, monitoring, and appraising job results
- Trained new team members on the job
- Ensured that a safe working environment is maintained at all times and that the appropriate safety regulations and policies are complied with.
- Collaborated with Shift Manager in the development of employee performance development plans.
Associate
Ace Cash Express
01.2018 - 12.2018
- Performing risk analyses on clients before approving checks to be cashed
- Verifying monetary amounts in safes and registers
- Educate and inform customers on the products available
- Providing customer service over the phone and in person
- Following detailed safety protocols to ensure the store is safely opened and closed
- Providing customer service for those looking to purchase money orders, pay bills, and cash withdrawals/deposits to bank cards
Catering Assistant
Sodexo SCSU/ Washington Dining Hall
01.2010 - 04.2015
- Assisted fellow catering attendants with food preparation, delivery, and clean up. Critical in maintaining highest standards related to food safety and quality
- Coordinated and reviewed contracts for guests.
- Skilled with customer service and building lasting relationships with catering clients from businesses around the region.
- Works closely with the Food & Beverage Manager and Head Chef to make sure all details of upcoming Events are completed, updated and revised
- Inspected supplies, equipment, and work areas to ensure conformance to established standards.
- Confirmed schedule for future events
Sales Associate
Filene's Basement
11.2008 - 08.2009
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
- Managed cash register, communicated with customers and operated sales floor. Exceeded sales and promotional goals consistently.
- Maintained knowledge of current sales, sales promotions, payment and exchanges policies
Cashier/ Sales Associate
CVS/Pharmacy
03.2004 - 10.2008
- Consistently accomplished all projects and tasks assigned throughout the day such as, replenishing shelves and back stocking merchandise
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments
- Scanned, recorded, and verified received inventory during weekly shipments
- Maintained a clean, neat, and orderly stock room, sales floor, and all areas of the store at all times during and after business hours
Education
None - Business Management
South Carolina State University
Orangeburg, SC05.2012
Skills
- Supervising Experience
- Conflict management
- Communication skills
- Catering (4 years)
- Cash register
- Cash handling (10 years)
- Heavy lifting
- Supervising experience
- Customer service (10 years)
- Cleaning
- Microsoft Office
- Customer service
- Cash handling
- Shipping & receiving
- Time management
- Warehouse supervisor experience
- Stocking (10 years)
- English
- Organizational skills
- Leadership
- Team leadership
- Problem-solving
- Staff training
Certification
- Certified Notary Public
- September 2022 to September 2027
- A Notary is a legally appointed professional who serves as an impartial witness to the signing of important documents, verifying the identity of all participants and ensuring the authenticity of signatures.
Additional Information
- Dependable
- Multitasking
- Prioritizing
- Organization
- Time Management
- Conflict resolution
Timeline
FOH/Bar Manager/Assistant Manager
STICKY RICE DC
10.2023 - Current
Center Customer Service Representative/Key Holder
The UPS Store #7175 and #7421
03.2022 - 10.2023
Overnight Stock Associate
Burlington Coat Factory
02.2020 - 04.2020
Associate
Ace Cash Express
01.2018 - 12.2018
Warehouse Personnel/Supervisor
Amaryllis Inc
04.2015 - 12.2019
Catering Assistant
Sodexo SCSU/ Washington Dining Hall
01.2010 - 04.2015
Sales Associate
Filene's Basement
11.2008 - 08.2009
Cashier/ Sales Associate
CVS/Pharmacy
03.2004 - 10.2008
None - Business Management
South Carolina State University
Similar Profiles
Maria FloresMaria Flores
Host at Sticky Rice Bistro and BarHost at Sticky Rice Bistro and Bar
Tyler DeLaRosaTyler DeLaRosa
Cook at Sticky RiceCook at Sticky Rice
Jim TalladiraJim Talladira
Cooking Class Instructor at Sticky Rice Cooking SchoolCooking Class Instructor at Sticky Rice Cooking School
ZIARA SMITHZIARA SMITH
Child Psych Specialist at Children’s NationalChild Psych Specialist at Children’s National
Cheryl BuddCheryl Budd
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America