Aaron Garcia
Electrical Engineer
San Antonio,TX
Summary
Seeking a position within a organization where applying great customer service knowledge and Skills To deliver high-quality service and genuine customer care. To find resolution to problems by providing Appropriate solutions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Engineering position. Ready to help team achieve company goals. Engineering Technician with expertise in database management, troubleshooting and technical writing.
Overview
8
8
years of professional experience
Work History
Engineering Designer
EN Engineering
San Antonio, TX
03.2022 - Current
- Performed work according to project schedules and high quality standards.
- Completed projects by effectively applying engineering, technical and maintenance procedures.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
- Improved product quality by customizing tools and eliminating variability.
- Reformatted large datasets for use in technical applications.
- Followed verbal instructions and hand sketches to adapt and modify tooling.
- Conducted engineering and detailed experimental tests to collect design data and assist in research work.
- Designed mechanical drawings and machine designs using DDS and Arc-FM
Quality Assurance
Nationwide Insurance Company
San Antonio, TX
12.2019 - 03.2022
- Fixed identified issues to increase productivity and boost workflows.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Handle 20-50 quality assurance calls daily
- Perform various quality audits and assist with research initiatives
- Listen to recorded telephone conversations between customers and agents
- Identify causes for QA/QC defects and collaborate with business leaders to develop solutions
- Provide feedback to employees/managers regarding QA/QC results
- Implement process and reporting that are developed to ensure compliance with internal, investor and regulatory guidelines
- Provides trends in inbound calls, identify gaps and areas of opportunity for performance management, training effectiveness, process improvement
Engineering Designer
Modis
San Antonio, TX
12.2018 - 12.2019
- Handle 5-10 customers’ interactions per week, giving detailed, personalized, friendly, and polite service to
- Ensure customer retention
- Designing map’s and map shot’s upon meeting customer’s making sure all questions are answered correctly
- Goal is to satisfy ever customer efficiently and effectively
- Communicated and interacted with clients and new customers daily
- To determine their needs and scheduled appointments and services
- Planned , designed, and developed tools, engines, and electrical equipment
- Met with clients to oversee installation, operation, and maintenance of equipment
- GIS mapping, ArcFM mapping, all Microsoft programs, pole Analyst, high voltage ,low voltage
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
- Designed mechanical drawings and machine designs using Distribution Design Studio (DDS) GIS ArcFM
Quality Assurance Analyst
CITI BANK
San Antonio, TX
01.2017 - 12.2018
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Created customer support strategy to increase customer retention.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Handle 20-50 quality assurance calls daily
- Perform various quality audits and assist with research initiatives
- Listen to recorded telephone conversations between customers and agents
- Identify causes for QA/QC defects and collaborate with business leaders to develop solutions
- Provide feedback to employees/managers regarding QA/QC results
- Implement process and reporting that are developed to ensure compliance with internal, investor and regulatory guidelines
- Provides trends in inbound calls, identify gaps and areas of opportunity for performance management, training effectiveness, process improvement
Lead Dispatcher/Manager of Operations
TEXAS TRANSEASTERN
04.2014 - 01.2017
- Analyze graphical data to determine uniform fuel distribution to various
- Locations nationwide
- Communicate orders and direct and supervise transporters and drivers
- Handle scheduling of deliveries
- Ensures all controls are operating effectively and elevates
- Exceptions or deficiencies when occur.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Evaluated current operational processes to help develop, implement and improve practices.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
Education
High School Diploma -
SCHOOL oF EXCELLENCE
San Antonio, TX05.2004
Bachelor of Science - electronics/ electrical engineering
The University of Texas At San Antonio
San Antonio, TX05.2009
Bachelor of Arts - Business administration and management
The University of Texas At San Antonio
San Antonio, TX08.2016
Skills
- Expert in
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Exceptional attention to detail and multi-tasking
- Over 5 years of work experience in customer service
- Excellent active listening and verbal communication skills
- Typing skills (over 50 wpm) and 10-Key skills
- Field Surveys
- Make-Ready Engineering
- Technical Drawings
- Site Drawings
- Engineering Design and Installation
- Engineering Design
- Drawing Files
- Casting Design
- Distribution Design Studio (DDS)
- GIS arc-FM
Timeline
Engineering Designer
EN Engineering
03.2022 - Current
Quality Assurance
Nationwide Insurance Company
12.2019 - 03.2022
Engineering Designer
Modis
12.2018 - 12.2019
Quality Assurance Analyst
CITI BANK
01.2017 - 12.2018
Lead Dispatcher/Manager of Operations
TEXAS TRANSEASTERN
04.2014 - 01.2017
High School Diploma -
SCHOOL oF EXCELLENCE
Bachelor of Science - electronics/ electrical engineering
The University of Texas At San Antonio
Bachelor of Arts - Business administration and management
The University of Texas At San Antonio
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