Aaron Garsombke
Farmington,PA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
Work History
General Manager - Peak Complex
Nemacolin Woodlands Resort
02.2024 - 01.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Director of Resort Activities
Nemacolin Woodlands Resort
08.2022 - 02.2024
- Researched, brokered, and implemented $3 mil of department enhancements
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Food and Beverage Manager
Nemacolin Woodlands Resort
10.2021 - 08.2022
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Director of Recreation
Resort at Squaw Creek
12.2018 - 10.2021
- Responsible for enhancing the properties Recreation program.
- Created proposals for capital expense projects to increase department’s efficiency and enhance recreational offerings.
- Introduced E-bikes and elevated XC Ski program to the property to increase guest experience and top line revenue, including complimentary tours to add value to the properties resort fee.
- Implemented risk management policies and procedures to minimize potential hazards during activities and events.
- Managed budget effectively, allocating resources to maximize the impact of recreational activities and events.
- Stretched minimum annual budget of $30K to cover planned activities through creative use of resources.
Senior Restaurant and Recreation Manager
The Modern Honolulu
10.2017 - 12.2018
- Responsible for four Food and Beverage outlets including Recreation Team
- Spearheaded “Green” initiatives and represented The Modern Honolulu on various local and international news outlets
- Implemented Amenity Program to increase top line rental revenue and to enhance the guest experience
- Increased restaurant guest satisfaction survey scores from 72% to 96.08% through training and mentoring
Pool/Beach and Recreations Manager
Kahala Hotel and Resort
06.2016 - 10.2017
- Increased budgeted revenue goals for retail and rental operations by 12%
- Implemented Amenity Program to increase top line rental revenue and to elevate the guest experience
- Increased departments guest satisfaction survey scores from 92% to 97.08% through training and mentorship
Activities Manager
Westin Princeville Ocean Resort Villas
01.2015 - 06.2016
- Increased YOY revenue of activities department by 13%
- Managed team of independent fitness contractors and third-party vendors
- Organized seasonal events that generated buzz within the community, attracting local visitors as well as overnight guests seeking unique experiences at our resort property.
- Maintained safety standards across all activities, conducting regular audits and addressing any concerns promptly.
Lobby Lounge Manager
St. Regis Monarch Beach
06.2012 - 01.2015
- Increased Lounge YOY revenue by 27%
- Maintained beverage cost goal of 17.5%
- Held team accountable to high standards in order to maintain 5-star Forbes and 5 diamond AAA rating
- Co-authored training manual to successfully re-open lounge after $1.3 million renovation
Education
Bachelor's Degree - Recreation and Tourism Management
Northern Arizona University
Flagstaff, AZ11.2011
Skills
- Effective leader
- Team leadership
- Team training and development
- P&L management
- Motivation
- Problem resolution
- Operations management
- Strategic planning
- Vendor relationships
- Project management
Summaryofqualifications - Management
- Department Head for both Recreation department and multiple Food and Beverage outlets responsible for driving and achieving top line revenue goals
- Forecasting, budgeting, P&L reporting, labor analysis, and payroll management
- Successfully assembled, coached, and mentored teams from 75 direct reports, including Outlet Managers and Supervisors
- Controlled inventory and par levels for multiple food and beverage and retail outlets
- Championed and maintained all POS systems (MICROS & InfoGenesis) and POS reporting software
- Guided teams through periods of transition including both resort mergers and full acquisitions
- Planned, organized, and executed small scale special events
- Experience in both a Union and Non-Union environment, including Vacation Ownership (HOA), corporate and independent properties
- Interdepartmental collaboration to maximize top line revenue for both group and leisure
Accomplishments
Leader of the year - 2022
Timeline
General Manager - Peak Complex
Nemacolin Woodlands Resort
02.2024 - 01.2025
Director of Resort Activities
Nemacolin Woodlands Resort
08.2022 - 02.2024
Food and Beverage Manager
Nemacolin Woodlands Resort
10.2021 - 08.2022
Director of Recreation
Resort at Squaw Creek
12.2018 - 10.2021
Senior Restaurant and Recreation Manager
The Modern Honolulu
10.2017 - 12.2018
Pool/Beach and Recreations Manager
Kahala Hotel and Resort
06.2016 - 10.2017
Activities Manager
Westin Princeville Ocean Resort Villas
01.2015 - 06.2016
Lobby Lounge Manager
St. Regis Monarch Beach
06.2012 - 01.2015
Bachelor's Degree - Recreation and Tourism Management
Northern Arizona University
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