Aaron G. Brown
Crete,IL
Summary
Versatile Assistant Property Manager bringing a solid blend of Customer Service Skills combined with the ability to implement and enforce property rules and regulations. Efficiently assisting in overseeing all operational aspects of multiple buildings, including rent collections, maintaining positive tenant relationships, managing administrative operations, and coordinating maintenance. Effective at keeping a consistent balance between tenants rights and business targets to maintain financial goals.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
Peak Properties
2022.07 - Current
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Followed up on delinquent tenants and coordinated and assisted with collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Assisted in Coordinating move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Manager of Property Management/Sales Broker
Brown Realty Inc., Sales And Property Management
2010.09 - 2022.07
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Used strong negotiating talents to obtain reasonable fees from contractors to produce greater revenues for clients and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and negotiations.
- Built strong relationships with clients by providing exceptional customer service, resulting in increased repeat business and referrals.
Education
Bachelor of Arts - Business Concentration
Chicago State University
Chicago, ILReal Estate Development
Graduate Realtors Institute (GRI)
National Association Of Realtors05.2020
Digital Media
E-Pro Certification
National Association Of Realtors05.2020
Contract Law Certification
Harvard University
03.2017
Skills
- Customer Service - Focused
- Knowledge of real estate laws
- Maintenance Coordination
- Property Management
- Licensed Real Estate Broker
Affiliations
National Association of Realtors
Timeline
Assistant Property Manager
Peak Properties
2022.07 - Current
Manager of Property Management/Sales Broker
Brown Realty Inc., Sales And Property Management
2010.09 - 2022.07
Bachelor of Arts - Business Concentration
Chicago State University
Real Estate Development
Graduate Realtors Institute (GRI)
Digital Media
E-Pro Certification
Contract Law Certification
Harvard University
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