Aaron G. Brown
Property Manager
Crete,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Peak Properties
07.2022 - Current
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Followed up on delinquent tenants and coordinated and assisted with collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Assisted in Coordinating move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Supervisor of Property Management/ Sales Broker
Brown Realty Inc., Sales And Property Management
09.2010 - 07.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Used strong negotiating talents to obtain reasonable fees from contractors to produce greater revenues for clients and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and negotiations.
- Built strong relationships with clients by providing exceptional customer service, resulting in increased repeat business and referrals.
Education
Bachelor of Arts - Business Concentration
Chicago State University
Chicago, ILReal Estate Development
Graduate Realtors Institute (GRI)
National Association Of Realtors05.2020
Digital Media
E-Pro Certification
National Association Of Realtors05.2020
Contract Law Certification
Harvard University
03.2017
Skills
- Maintenance Coordination
- Move In / Move Out Processes
- Tenant Relations - Customer Service
- Pest Control Organizing
- Licensed Real Estate Broker
Affiliations
National Association of Realtors
Timeline
Assistant Property Manager
Peak Properties
07.2022 - Current
Supervisor of Property Management/ Sales Broker
Brown Realty Inc., Sales And Property Management
09.2010 - 07.2022
Bachelor of Arts - Business Concentration
Chicago State University
Real Estate Development
Graduate Realtors Institute (GRI)
Digital Media
E-Pro Certification
Contract Law Certification
Harvard University
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