Aaron Gehrig

Lead Board Operator
Summary
Highly skilled and experienced Lead Board Operator with a comprehensive background in environmental services, specifically in waste management and emergency response. Demonstrates exceptional leadership abilities, technical expertise, and a strong commitment to safety and compliance. Adept at managing complex operations, coordinating with multiple stakeholders, and ensuring efficient and effective project execution.

Professional Experience

-Operational Leadership: Oversee daily operations of the control board, ensuring optimal performance and compliance with safety and environmental regulations.
- Team Supervision:

Lead and mentor a team of board operators, providing guidance, training, and performance evaluations to ensure high standards of work and professional development.
- Safety Compliance: Implement and enforce strict safety protocols and procedures, conducting regular safety audits and risk assessments to mitigate hazards and ensure a safe working environment.
- Technical Expertise: Utilize advanced technical knowledge to troubleshoot and resolve operational issues, maintaining the integrity and efficiency of equipment and systems.
- Process Optimization: Identify and implement process improvements to enhance operational efficiency, reduce costs, and minimize environmental impact.
- Coordination and Communication: Collaborate with cross-functional teams, including engineering, maintenance, and management, to ensure seamless operation and prompt response to emergencies.
- Documentation and Reporting: Maintain accurate and detailed records of operations, incidents, and maintenance activities, preparing comprehensive reports for management review.
- Regulatory Compliance: Stay updated with industry regulations and standards, ensuring all operations comply with local, state, and federal environmental laws.

Key Achievements


Skills

- Advanced operational control board management
- Strong leadership and team management
- In-depth knowledge of safety and environmental regulations
- Technical troubleshooting and problem-solving
- Process optimization and efficiency improvement
- Excellent coordination and communication abilities
- Proficient in regulatory compliance and reporting

Certifications

- Certified Hazardous Materials Manager (CHMM)
- OSHA Safety Certification
- First Aid and CPR Certification

• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Cross-sold insurance products to existing clients to reach sales targets.
• Crafted clear, informative reports to explain life insurance policy features and benefits.
• Retained up-to-date industry knowledge for accurate, well-informed customer interactions.

• Inspected completed work to verify quality standards and compliance with criteria.
• Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
• Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
• Checked equipment to determine if maintenance was required.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Provided feedback to workers on job performance and safety procedures.

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Met with customers to discuss service needs and offer available solutions.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Calculated costs of materials and labor to prepair detailed repair estimates.