Aaron Giebitz
Jacksonville,FL
Summary
Results-oriented manager offering high-performing leadership, and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building, and revenue increases.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Panda Express
07.2020 - 07.2023
- Oversee day-to-day operations, assign performance goals and ensure their completion, and accomplish company goals.
- Recruit, onboard, and train high-performing employees to achieve objectives for sales, and profitability.
- Increased year-over-year monthly controllable profit by a minimum of 10% in all stores under my management.
- Managed staff schedules and maintained adequate coverage for all shifts, filled in for staffing shortages when necessary.
- Maintain complete guest satisfaction
- Develop, implement, and maintain budgetary plans.
- Delegate responsibilities to assistant managers and associates, enforce all policies, procedures, standards, guidelines, training programs, and values.
- Resolve internal staff conflicts effectively and to the mutual benefit of all involved.
- Formulated store policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Oversaw food preparation and monitored safety and sanitation standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Performed weekly inventory counts
Restaurant & Bar Manager
River City Brewing Company
09.2017 - 03.2020
- Managed 50+ people across 4 departments.
- Wrote and maintained menus to include wine and beer menu.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Performed cash handling activities and secured nightly bank deposits.
- Managed staff schedules and oversaw front-of-house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Server
River Bar Restaurant
01.2017 - 09.2017
- Server in a Forbs 5-star restaurant
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Maintained par-stock of Wine, Beer, & Soft Drinks
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Infantry (0351)
U.S. Marine
01.2009 - 10.2013
- Achieved and maintained various leadership roles
- Graduated from advanced infantry leadership schools
- Advised senior leadership on mission strategies
- Mentored and trained junior Marines
- Maintained performance with precision under high stress.
- Trained new infantry soldiers on standard operating procedures.
- Instructed squad members on proper use of weapons and equipment.
- Executed directives from command center with necessary timeliness and efficiency.
- Developed and implemented strategies to maximize squad efficiency.
Education
Bachelor's Degree - Culinary/Beverage/Restaurant/Business Management
The Culinary Institute of America
Hyde Park, NY01.2016
Associate Degree - Culinary Arts
The Culinary Institute of America
Hyde Park, NY01.2015
Culinary Arts
Capital Region Career & Technical School
Schoharie, NY01.2008
Skills
- Verbal and Written Communication
- Hospitality Management
- Microsoft Office
- Customer Service
- Food Safety and Sanitation
- Weekly Inventory
- Annual Performance Reviews
- Corrective Actions
- Schedule Coordination
- Labor and Food Cost Control
- POS Terminal Operation
- Delegating Assignments and Tasks
Certification
- ServSafe Certified
- Certified Beer Server, Cicerone
- Introductory cores/exam of the Court of Master Sommeliers
Timeline
General Manager
Panda Express
07.2020 - 07.2023
Restaurant & Bar Manager
River City Brewing Company
09.2017 - 03.2020
Server
River Bar Restaurant
01.2017 - 09.2017
Infantry (0351)
U.S. Marine
01.2009 - 10.2013
Bachelor's Degree - Culinary/Beverage/Restaurant/Business Management
The Culinary Institute of America
Associate Degree - Culinary Arts
The Culinary Institute of America
Culinary Arts
Capital Region Career & Technical School