Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Gilleland

Yucaipa,California

Summary

Dynamic Parts Manager with a proven track record at Ken Grody Ford - Redlands, excelling in inventory management and customer service. Enhanced operational efficiency through innovative process optimization and effective vendor partnerships. Skilled in stock verification and auditing, while fostering a culture of service excellence among team members.

Experienced with inventory management, supply chain optimization, and team leadership. Utilizes strong organizational skills to maintain accurate stock levels and reduce operational inefficiencies. Track record of enhancing vendor relationships and ensuring seamless parts availability.

Overview

23
23
years of professional experience

Work History

Parts Manager

Ken Grody Ford - Redlands
07.2020 - Current
  • Inventory management, ensuring accurate stock levels and timely replenishment.
  • Engaged in training sessions to understand safety protocols and best practices in parts handling.
  • Aided in processing customer orders, ensuring accuracy and prompt fulfillment.
  • Observed daily operations to identify opportunities for improved workflows within the department.
  • Participated in team meetings to share insights on inventory challenges and potential solutions.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Learned operation of parts ordering systems to streamline procurement processes.
  • Supported team in organizing and maintaining parts storage areas for efficiency.
  • Collaborated with suppliers to facilitate timely delivery of ordered components.
  • Supervise and train parts department staff, including parts associates and warehouse personnel.
  • Manage schedule shifts manage performance to ensure efficient operations.

Assistant Parts Manager

Redlands Ford Inc
10.2002 - 07.2020
  • Managed inventory levels to ensure optimal stock availability and minimize backorders.
  • Oversaw parts ordering processes, ensuring timely delivery and accuracy of shipments.
  • Trained and mentored staff on best practices for parts management and customer service.
  • Implemented efficient workflow processes that enhanced operational productivity within the department.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
  • Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
  • Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.

Education

Associate of Science - Marketing

CALRegional
Online

High School Diploma -

Redlands East Valley
Redlands, CA
01-2000

Skills

  • Service excellence
  • Billing and invoicing oversight
  • Inventory control
  • Inventory management for parts
  • Supply management
  • Vendor partnership development
  • Stock verification and auditing
  • Forklift operation
  • Effective goal development
  • Customer service expertise
  • Point of sale system management
  • Process optimization leadership

Timeline

Parts Manager

Ken Grody Ford - Redlands
07.2020 - Current

Assistant Parts Manager

Redlands Ford Inc
10.2002 - 07.2020

Associate of Science - Marketing

CALRegional

High School Diploma -

Redlands East Valley

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Aaron Gilleland