Aaron Glanzman

Brooklyn,NY

Summary

Level II IT Support Specialist with over two years of experience supporting enterprise and healthcare environments. Experienced in large-scale workstation deployments, endpoint management, Microsoft 365 administration, Active Directory, Intune, imaging, hardware lifecycle management, and enterprise technical support. Proven ability to lead technology rollouts for new office locations, deploy hundreds of endpoint devices, and deliver dependable IT solutions while maintaining exceptional customer service in fast-paced environments.

Overview

Certification

years of professional experience

Work History

Level II IT Support Specialist

Premium Health Center

Brooklyn, NY

02.2026 - Current

Led workstation deployment for two newly opened medical offices by imaging and provisioning 93 Windows PCs using SmartDeploy and PXE.
Configured and deployed 50 VoIP desk phones, including hot desking and device-specific programming.
Provisioned 45 Phreesia patient check-in tablets.
Deployed and configured 40 STAT medical devices for the Dental and new PEDs department.
Installed and configured XV Capture X-Ray software on 12 clinical imaging workstations.
Administer Microsoft 365, Active Directory, Exchange Online, Azure AD, Intune, and BitLocker.
Provide Level II support for Windows, networking, printers, medical software, peripherals, and user applications.
Provision workstations, perform hardware replacements, software installations, endpoint deployments, and user onboarding.

IT Desktop & Network Support

B&H Photo Video

New York, NY

02.2024 - 02.2026

Provisioned and deployed Windows workstations for corporate and retail users.
Performed workstation imaging, hardware upgrades, software deployment, and user migrations.
Diagnosed and resolved desktop, networking, printer, and application issues.
Configured endpoint hardware, peripherals, and network connectivity.
Collaborated with senior engineers on escalated technical issues.
Manged 500 users within the office building including the company executives 2024 -2025.
Managed the users in the Super Store including the underground warehouse 2025 - 2026.

IT Support Intern

Downstate Health Science University

Brooklyn, NY

06.2023 - 08.2023

Configured and deployed desktop computers and peripherals.
Assisted with workstation deployments, hardware replacements, and data migrations.
Installed printers and resolved hardware/software issues.

Education

IT Desktop & Network Support Certificate - IT Desktop And Network Support

Professional Career Services

Lakewood, NJ

Bachelor's in Talmudic Law -

Yeshiva Gedolah Kesser Torah

Monsey, NY

Skills

Microsoft: Windows 10/11, Microsoft 365, Active Directory, Exchange Online, Azure AD, Intune, BitLocker
Deployment: SmartDeploy, PXE Imaging, PC Provisioning, Hardware Lifecycle, User Migrations, Software Deployment, Mobile Devices

Infrastructure: TCP/IP, DNS, DHCP, VPN, Network Cabling, Wireless, Printers, Scanners, VoIP
Tools: Zendesk, Ninja RMM, PowerShell (Administration & Deployment)