Summary
Overview
Work History
Education
Skills
Leadership Experience
Languages
Timeline
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Cynthia Guzman

New York,NY

Summary

Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.

Overview

15
15
years of professional experience

Work History

Assistant Retail Manager

The New York Athletic Club
2023.09 - Current
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Created employee work schedules for optimum coverage and labor cost control.
  • Supported senior management in implementing and upholding store policies and procedures.
  • Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
  • Audited store operations and records under management direction and resolved discrepancies.

Supervisor

The New York Athletic Club
2021.07 - 2022.09
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Assistant Manager

Skyline Princess Cruise
2009.07 - 2020.04
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Associates in Art-Liberal Arts -

LaGuardia Community College
Queens, NY
01.2015

Skills

  • Team Leadership
  • Inventory Management
  • Customer Relationship Management
  • Staff Training and Development
  • Communication
  • Problem-solving
  • Multitasking proficiency
  • Decision-making capabilities
  • Delegation and Supervision
  • Scheduling and Time Management
  • Goal Setting and Achievement
  • Work Planning and Prioritization

Leadership Experience

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Retail Manager

The New York Athletic Club
2023.09 - Current

Supervisor

The New York Athletic Club
2021.07 - 2022.09

Assistant Manager

Skyline Princess Cruise
2009.07 - 2020.04

Associates in Art-Liberal Arts -

LaGuardia Community College
Cynthia Guzman