Cynthia Guzman
New York,NY
Summary
Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.
Overview
15
15
years of professional experience
Work History
Assistant Retail Manager
The New York Athletic Club
09.2023 - Current
- Engaged directly with customers to offer assistance and resolve complaints.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Created employee work schedules for optimum coverage and labor cost control.
- Supported senior management in implementing and upholding store policies and procedures.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Audited store operations and records under management direction and resolved discrepancies.
Supervisor
The New York Athletic Club
07.2021 - 09.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant Manager
Skyline Princess Cruise
07.2009 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associates in Art-Liberal Arts -
LaGuardia Community College
Queens, NY01.2015
Skills
- Team Leadership
- Inventory Management
- Customer Relationship Management
- Staff Training and Development
- Communication
- Problem-solving
- Multitasking proficiency
- Decision-making capabilities
- Delegation and Supervision
- Scheduling and Time Management
- Goal Setting and Achievement
- Work Planning and Prioritization
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Retail Manager
The New York Athletic Club
09.2023 - Current
Supervisor
The New York Athletic Club
07.2021 - 09.2022
Assistant Manager
Skyline Princess Cruise
07.2009 - 04.2020
Associates in Art-Liberal Arts -
LaGuardia Community College
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