Aaron Gomez
San Bernardino,CA
Summary
Skilled in safety support and maintaining order in diverse settings. Experience includes patrolling designated areas, ensuring adherence to laws and regulations, and responding promptly to emergencies. Strengths include strong communication skills, problem-solving abilities, integrity, and working effectively under pressure. Previous roles have resulted in improved community safety through proactive vigilance and swift response times. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Courier Express
Federal Express
San Bernardino, CA
09.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
- Processed orders, forms, applications, and requests efficiently, maintaining accurate records.
- Suggested improvements to existing procedures based on customer feedback.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided customer service support to ensure satisfaction.
- Greeted customers and provided assistance with inquiries.
- Attended training sessions as required for professional development.
- Confirmed items picked for orders by keying codes into system.
- Reported any damaged or missing items to management immediately upon discovery.
- Maintained a clean and organized work area to ensure safety standards were met.
- Ensured customer satisfaction by providing prompt service when needed.
- Packaged items with appropriate materials to prevent damage during shipping.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Developed strategies for improving customer service experience.
- Handled escalated customer service matters professionally.
- Provided customer service in a timely manner.
- Resolved customer service issues promptly and courteously.
- Monitored flow of products into processing machinery, speeding up scanning, packing and loading.
- Recorded packaging operations data for production tracking.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Reported broken items and mechanical problems to mitigate safety issues.
- Unloaded incoming shipments from trucks using forklifts or other lifting equipment when required.
Commercial Parts Delivery Driver
Westrux International
Colton, CA
05.2023 - 05.2024
- Unloaded and organized inventory received from manufacturers and distribution centers.
- Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
- Logged deliveries and pickups and quickly loaded and unloaded deliveries.
- Inspected vehicles for safety issues prior to loading or unloading parts.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Loaded and unloaded parts onto truck with the use of a hand-truck or pallet jack.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Conducted regular maintenance checks on vehicle such as fluid levels, tire pressure and air filter changes.
- Delivered parts to commercial customers in a timely and efficient manner.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Strengthened customer relationships with prompt and professional service.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Reported any mechanical problems encountered during route immediately to supervisor.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Packaged and safely loaded parts and materials to prevent damage during transportation.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Continually monitored weather conditions along route for potential hazards.
- Provided excellent customer service by answering questions about parts availability and pricing.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Reported mechanical problems encountered with vehicles to dispatch.
- Processed shipment documents neatly and efficiently for each load.
- Presented order bills and collected payments for deliveries.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Picked up and delivered parts and equipment to customers, satellite stores and vendors.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Safely drove delivery truck on local routes while adhering to established traffic laws.
- Ensured appropriate paperwork was completed accurately at each delivery stop.
Public Safety Assistant
San Manuel Casino
Highland , CA
10.2019 - 12.2022
- Assisted in training new Public Safety Assistants on proper procedures and protocols.
- Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.
- Inspected job sites for hazardous conditions, excessive noise and PPE use.
- Assisted companies with rectifying safety and hazard issues.
- Conducted safety tests on equipment, machinery and instruments to assess proper functioning.
- Responded to emergency calls and dispatched police officers or other emergency personnel as needed.
- Prepared detailed reports on incidents and investigations conducted.
- Responded to emergency situations in most efficient, effective ways possible.
- Assisted in the enforcement of traffic regulations, laws and ordinances.
- Conducted safety drills to familiarize facility personnel with emergency procedures for identified hazards.
- Searched individuals for weapons or contraband items prior to entering a building.
- Inspected buildings, parks, streets and sidewalks for compliance with safety standards.
- Performed crowd control duties during special events or protests.
- Conducted investigations into suspicious activities or criminal activity.
- Assisted in the search for missing persons using various investigative techniques.
- Interviewed witnesses and suspects to obtain more information about an incident.
- Provided public safety assistance to citizens and visitors.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
House Keeping
San Manuel Casino
Highland, CA
03.2016 - 04.2018
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Stripped, sealed and polished floors.
- Moved equipment and furniture to thoroughly clean space.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Checked and stocked inventory throughout facility to meet expected demands.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Dusted furniture, machines or equipment.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino06-2012
Skills
- Time management abilities
- Time management
- Safety assessment
- Safety equipment use
- Risk assessment
- Written communication
- Health and safety regulations
- Active listening
- Emergency response
- Medical evaluation
- Hazard reporting
- Decision-making
- Problem-solving
- Adaptability and flexibility
- Attention to detail
- Discipline and focus
- Leadership development
- Multitasking Abilities
- Team collaboration
- Tactical operations
- Interpersonal skills
- Situational awareness
- Patrol techniques
- Report preparation
- Strategic planning
- De-escalation techniques
- Surveillance techniques
- Information verification
- Critical thinking
Certification
- Public safety training.
- Firearm safety training.
- Exposed firearm permit # FQ2681583.
- Qualified calibers: .357, .38, .45, 9mm, 40mm.
- National CPRF ID # 176F33 CPR/AED First Aid.
- IS -00100.c, IS -00200.c, IS00700.b
- BSIS guard card, # G6522207.
- OC pepper foam/gel.
- FEMA training, Homeland Security.
- Powers to arrest.
- Mandate reporting.
- Bloodborne pathogens.
- Emergency action plan.
- Forklift certification.
Timeline
Courier Express
Federal Express
09.2024 - Current
Commercial Parts Delivery Driver
Westrux International
05.2023 - 05.2024
Public Safety Assistant
San Manuel Casino
10.2019 - 12.2022
House Keeping
San Manuel Casino
03.2016 - 04.2018
High School Diploma -
Arroyo Valley High School
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