Aaron Gomez-Flores
San Diego,CA
Summary
Experienced Guest Services Associate with the knowledge and ability to ensure all guests enjoy their stay at Inn at the Park. Familiar with helping individuals of different skill levels enjoy recreation and enhance wellness. Safety-oriented and observant with basic First Aid and CPR training.
Overview
2
2
years of professional experience
Work History
Guest Services Associate I
Inn at the Park
San Diego, CA
08.2023 - Current
- Greeted guests in a friendly and professional manner.
- Handled incoming calls from potential customers inquiring about availability and rates.
- Performed daily audits of all front desk operations, including cashiering, activities, and credit card transactions.
- Processed payments for room charges, incidentals, and taxes.
- Resolved guest complaints in a timely and efficient manner.
- Provided support during peak hours in order to maintain excellent customer service standards.
- Collaborated with other departments to ensure the highest quality of service was provided to guests.
Activities Associate
Worldmark Indio
Indio, CA
07.2022 - 07.2023
- Resolved customer complaints promptly and efficiency to maintain positive relationships.
- Developed excellent communication skills when interacting with customers and providing them with assistance related to gaming systems.
- Managed crowd control during peak hours ensuring that all guests were treated respectfully.
- Gained experience in customer service, problem solving and conflict resolution while working as an Activities Associate.
- Inspected game machines regularly for any signs of malfunction or damage.
- Supervised setup of equipment, decorations, and other event necessities onsite.
- Designed and distributed a weekly calendar of activities to keep owners and guests informed of upcoming events.
- Added value by suggesting creative ideas that enhanced the guest experience.
- Collaborated with team members to ensure successful event outcomes.
Lifeguard
Worldmark Indio
Indio, CA
11.2022 - 07.2023
- Remained calm and poised during periods of stress or when dealing with difficult people.
- Monitored pool to identify individuals in distress or other emergency situations.
- Enforced safety policies and rules to guests to prevent accidents.
- Adhered to all state and federal laws pertaining to water safety and lifeguarding operations.
- Provided assistance to patrons with special needs or disabilities.
- Updated paperwork related to certifications, training programs, incident reports, as required by law.
- Educated guests about water safety rules and regulations as needed.
- Demonstrated ability to effectively manage and prioritize multiple tasks in a fast-paced environment.
Education
High School Diploma -
Indio High School
Indio, CA06.2020
Skills
- Full Safety Compliance
- Swim Instruction
- General Maintenance
- Customer Service
- Event Planning
- Schedule Coordination
- Policy Management
- CPR Certified
- Team Building
- Pool Policies Enforcement
- Patron Support
Timeline
Guest Services Associate I
Inn at the Park
08.2023 - Current
Lifeguard
Worldmark Indio
11.2022 - 07.2023
Activities Associate
Worldmark Indio
07.2022 - 07.2023
High School Diploma -
Indio High School