Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aaron Gomez Duran

Long Beach,CA

Summary

Proven track record in enhancing customer service and operational efficiency at Leonard Roofing, Inc. Expert in service dispatch and customer relations, significantly improved delivery scheduling and complaint resolution. Skilled in administrative support, fostering strong vendor relationships for timely goods delivery. Achieved notable increase in customer satisfaction and operational productivity.

Overview

7
7
years of professional experience

Work History

Dispatch

Leonard Roofing, Inc.
04.2022 - 09.2024
  • Determined labor requirements to dispatch workers to construction sites.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Created purchase orders and coordinated deliveries to job sites in timely manner.
  • Maintained complete documentation and records of all purchasing activities.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.

Customer Service Representative

Leonard Roofing, Inc.
12.2019 - 09.2024
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Created and reviewed invoices to confirm accuracy.
  • Met with builders to coordinate the completion of small tasks prior to new homeowner's taking ownership of their new home.

Backroom Coordinator

TJX Companies
03.2018 - 12.2020
  • Supervised processing of orders, order tracking and delivery of goods
  • Prepared schedule for back-office tasks and employees' daily functions.
  • Maintained orderly stockroom for ease of retrieval.
  • Received incoming merchandise and stored in correct stock locations.
  • Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
  • Adhered to safety regulations and practiced safe work habits.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.

Education

High School Diploma -

Lakeside High School
Lake Elsinore, CA
06.2016

Skills

  • Service dispatch
  • Product Knowledge
  • Call Management
  • Complaint resolution
  • Appointment Scheduling
  • Delivery Scheduling
  • Administrative Support
  • Customer Service
  • Customer Relations

Languages

Spanish
Native or Bilingual

Timeline

Dispatch

Leonard Roofing, Inc.
04.2022 - 09.2024

Customer Service Representative

Leonard Roofing, Inc.
12.2019 - 09.2024

Backroom Coordinator

TJX Companies
03.2018 - 12.2020

High School Diploma -

Lakeside High School

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Aaron Gomez Duran