AARON GONZALEZ
Brandon,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and insurance, honed at companies like GEICO. Expert in leveraging bilingual communication skills and insurance knowledge to exceed sales goals and enhance client satisfaction. Proven track record in financial management and customer issue resolution, achieving top-tier client retention rates.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative, Sales, Manager
New Horizon Insurance
02.2023 - Current
- Communicates with potential clients about insurance needs to give out business cards and bring business to the company
- Gather cash and money order payments at the end of the day to deposit into business account
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Have weekly meetings to improve system and client work flow
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
GEICO
08.2021 - 02.2023
- Handle and resolve customer requests with precision and efficiency
- Navigate multiple systems to acquire solution for customer's policy
- Provide accurate and professional service to policyholders and prospects, including affinity partners, by telephone, mail or e-mail
- Experience with reaching sales goals
- Enter and maintain Client/Insured account specific information for active and cancelled accounts
Customer Service Representative
New Horizon Insurance
08.2017 - 08.2021
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Guest Service Associate
Home Depot
11.2016 - 08.2021
- Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe
- Accurately process checkout and return transactions and identifying selling opportunities
- Identify and resolve customer issues, assist customers in locating product, greeting customers, and answering phones
- Ensure merchandise is accurately accounted for, handled, and ready for customer pick-up
- Enter leads or referrals
Education
AA - Business, Cyber Security
HCC
02.2025
H.S DIPLOMA -
PROVIDENCE CHRISTIAN SCHOOL
05.2016
Skills
- Customer service
- Insurance knowledge
- Bilingual
- Communication
- Computer skills
- Goal-oriented
- Presentation skills
- Sales skills
- Financial management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- 2-20 general lines
- FL Notary license
- 20-44 license
Timeline
Customer Service Representative, Sales, Manager
New Horizon Insurance
02.2023 - Current
Customer Service Representative
GEICO
08.2021 - 02.2023
Customer Service Representative
New Horizon Insurance
08.2017 - 08.2021
Guest Service Associate
Home Depot
11.2016 - 08.2021
AA - Business, Cyber Security
HCC
H.S DIPLOMA -
PROVIDENCE CHRISTIAN SCHOOL
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