Summary
Overview
Work History
Education
Skills
Professional Presentations
Interests
Affiliations
Timeline
Generic

Aaron Gonzalez

Traverse City

Summary

Experienced healthcare professional with a strong track record in managing healthcare practices and ensuring operational excellence. Skilled in fostering collaborative work environments and maintaining high standards of patient care. Adaptable to changing needs, consistently reliable, excels in staff management, and regulatory compliance.

Overview

14
14
years of professional experience

Work History

Practice Administrator - Surgical Specialties

Munson Healthcare
08.2024 - Current
  • Direct responsibility for General Surgery, Plastics, and Ortho
  • Increased revenue by 30% during the first year
  • Reduced expenses by 25% during the first year
  • Created a multi-discipline team approach for surgical care
  • Directed operational workflows, enhancing clinic efficiency and patient satisfaction.
  • Implemented strategic initiatives to streamline administrative processes.
  • Led cross-departmental teams to ensure compliance with healthcare regulations.
  • Mentored staff in best practices for patient management and service delivery.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
  • Boosted practice growth through the development of marketing initiatives and community outreach efforts.
  • Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.

Senior Manager– Center for Blood Disorders and Cellular Therapy

Providence Health – Swedish Cancer Institute
01.2021 - 08.2024
  • Process and operational owner for Block 95, a new cancer institute. Standardized clinical and non-clinical workflows through Epic. Improved provider productivity from 86% to 110% resulting in a 25% increase in template utilization and a 50% increase in new patient growth. Improved provider billing/coding accuracy from 55% to 90% resulting in higher billing capture rates and reimbursement. Responsible for creating an inclusive culture and a culture of safety. Reduced first year turn over from 80% to 0%. Directed strategies that saw increased revenue of 45%, outpatient growth of 22%, an increase in inpatient visits of 116% while having 130% staff productivity with only 1.2% annual OT. Onboarded new CAR-T products, bi-s therapies, and championed financial viability strategies for all new products and therapies. Operational owner for our Cellular Therapy program for FACT accreditation.
  • Specialties managed – Hematology, Oncology, and Cellular Therapy and inpatient PA/ARNPs
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Mentored junior staff members for skill development and career progression within the organization.

Practice Manager- Cancer and Blood Disorders Center

Seattle Children's Hospital
01.2018 - 01.2021
  • Process and operational owner for building Care, a new hospital and delivery system. Process/Operational owner for merging Seattle Cancer Care Alliance's BMT program. Led and implemented telemedicine practices for all levels of provider. Improved access for multiple areas from 90 days to 14 days, reduced scheduling work queues by 65%, reduced semi-annual turnover from 80% to 0%, and created a standard prior authorization process that saved APP/RN time by an estimated 40 business days. Through this standardization work, the team went from lowest tier to the highest tier in employee engagement scores. Partnered with Ambulatory leadership to define a robust MA recruiting plan system wide. Implemented a program for mentorship for early careers in healthcare leadership.
  • Specialties managed – Hematology, Leukemia, BMT, Solid Tumor, Neuro-Onc, Immunology, LTFU, Research and Infusion.

Practice Manager – Neurosurgery, Neurology, Neurophysiology, Research, and Infusion

University of Chicago Medical Center
01.2016 - 01.2018
  • Increased chair utilization for Infusion by 25%, reduced agency use by 100%, reduced overtime by 80%, and partnered with supply chain to reduce waste by 10%. Chair for the Go Green Committee. Created one of the only Brain Metastases clinics in the Midwest. Created and implemented a kaizen committee around standardizing the check in/check out process system wide. Created a steppingstone program for career growth for entry-level positions.

Operations Manager – Neurosurgery and Neurology

Advocate Medical Group
01.2015 - 01.2016
  • Created a new pathology and lab result process to improve patient safety. Created a prior authorization process that reduced canceled surgeries from 3 to 0 per month. Created 2 Neurosurgery and 2 Neurology satellite clinics.

Director – Wound Care

Weiss Memorial Hospital/Healogics
01.2014 - 01.2015
  • Re-established the Limb Preservation Unit. Increased new patient growth by 15% from previous year and reduced patient wait times from 25 minutes to 10 minutes.

Manager –Ambulatory Access and Business Analytics

Rush University Medical Center
01.2011 - 01.2014
  • Created and executed a plan to create an Access Center for Rush Ambulatory clinics. Led and executed a patient satisfaction project that increased satisfaction by 23% for all Ambulatory clinics connected with the Access Center. Streamlined practice integration for Rush. As a result of creating the Access Center, template utilization increased 25% and new patient growth increased by 122%. Co-chair for the NICHE committee, a designation given to only 13 hospitals in Illinois.

Education

MASTER OF HEALTH ADMINISTRATION -

Central Michigan University
01.2022

BACHELOR OF SCIENCE - HEALTH ADMINISTRATION AND PSYCHOLOGY

Central Michigan University
01.2010

Skills

  • Change Management
  • Professional Mentorship
  • Innovative
  • Data Driven
  • Operations management
  • Revenue cycle management
  • Performance improvement
  • Strategic planning

Professional Presentations

Booth School of Business - University of Chicago

Operations Management - Healthcare


Booth School of Business - University of Chicago

Lean Strategies for Daily Operations - Healthcare

Interests

  • Section Hiker
  • Kayaking
  • Long distance running
  • Chicago Bears
  • Tottenham Hotspur

Affiliations

  • ACHE
  • CHEF

Timeline

Practice Administrator - Surgical Specialties

Munson Healthcare
08.2024 - Current

Senior Manager– Center for Blood Disorders and Cellular Therapy

Providence Health – Swedish Cancer Institute
01.2021 - 08.2024

Practice Manager- Cancer and Blood Disorders Center

Seattle Children's Hospital
01.2018 - 01.2021

Practice Manager – Neurosurgery, Neurology, Neurophysiology, Research, and Infusion

University of Chicago Medical Center
01.2016 - 01.2018

Operations Manager – Neurosurgery and Neurology

Advocate Medical Group
01.2015 - 01.2016

Director – Wound Care

Weiss Memorial Hospital/Healogics
01.2014 - 01.2015

Manager –Ambulatory Access and Business Analytics

Rush University Medical Center
01.2011 - 01.2014

MASTER OF HEALTH ADMINISTRATION -

Central Michigan University

BACHELOR OF SCIENCE - HEALTH ADMINISTRATION AND PSYCHOLOGY

Central Michigan University

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