Aaron Goodley
Grand Prairie,Texas
Summary
Accomplished District Manager at EPSI Domino's Inc, adept in multi-unit management and financial oversight, significantly enhancing operational efficiency and profitability. Excelled in recruiting and team development, fostering a culture of excellence and innovation. Skilled in leadership and customer relations, achieving notable sales growth and customer satisfaction across all locations.
Overview
16
16
years of professional experience
Work History
District Manager
EPSI Domino's Inc
Longview, Tyler, Dallas Area Markets
11.2017 - 04.2024
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Performed regular audits on inventory and cash control as well as asset protection within each store.
- Trained, developed, and coached managers and team member's at all levels on software systems, health and safety regulations, inventory tracking systems, database manager operations, and labor budgeting.
- Provided financial oversight to General Managers on profitability of each store and created plans with the General Managers to increase financial success.
- Coached and supported General Managers on creating marketing plans to build sales and customer growth.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Handled all customer concerns in a timely manner.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Recruited, interviewed and hired qualified staff for open positions and reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
General Manager
EPSI Domino's Inc
Various Stores In The Dallas And Tyler Areas
08.2008 - 11.2017
- Trained and guided team members to maintain high productivity and performance metrics.
- Carefully interviewed, selected, trained, and supervised staff.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed diverse teams, fostering a positive work environment and high employee satisfaction.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships as well as handling any customer issues that arose.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and labor overages.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
High School Diploma -
Waxahachie High School
Waxahachie, TXSkills
- Leadership skills
- Recruiting, Hiring, and Training
- Team Coaching and Development
- Customer Service and Relations
- Cash Handling and Asset Protection
- Goal Setting and Performance Metrics
- Operations, Financial, Sales, and Multi-Unit Management
- Staff and Conflict Management
- Sales Forecasts, Marketing Campaigns, and Sales Building
- Financial Oversight
References
Johnathan Johnson - Direct Supervisor
- 903-681-3878
Joseph Stewart - Regional Director of Operations
- 972-921-7957
Chris Whisenhunt - Fellow Supervisor
- 903-780-0251
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 70+ staff members.
- Documented and resolved Customer Issues which led to increased sales.
- Shut down competitors by building sales and gaining customers
Two time Corporate Rolex winner for Operational Excellence in a store
To win the Corp Rolex's, you needed to maintain several goals in your store. The biggest two of those goals are the following..
- Passing a unannounced Corp inspection with a 90% or higher. These inspections had several areas they covered including, Food Safety, Product Quality, Store and Team Member Appearance, and Service Control, to name the big ones.
- You also had to be actively building sales in your store. Generally a 20% increase in sales vs last year was the goal to hit.
Timeline
District Manager
EPSI Domino's Inc
11.2017 - 04.2024
General Manager
EPSI Domino's Inc
08.2008 - 11.2017
High School Diploma -
Waxahachie High School