Summary
Overview
Work History
Education
Certification
Timeline
Generic

Aaron Goodloe

St Louis,MO

Summary

Luxury vehicle Sales Advisor with over ten years of commission based sales experience, and genuine passion for customer service and developing relationships. Demonstrates background delegating tasks, delivering performance feedback, and guidance with positive and empowering approach. Executes with consistent delivery, and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills, and positive attitude under pressure.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mobile Expert

Wireless Vision LLC.
04.2013 - 01.2019
  • Created and implemented processes using Microsoft Outlook for outbound and follow up calls that increased new line activations by 25%. These processes were also shared and implemented company-wide.
  • Created several training videos with custom accessory bundles that were shared and implemented company-wide. These accessory bundles increased our store's accessory sales to 150% month over month.
  • Achieved Wireless Vision's top performance award "Vision Club" consecutively from 2015 to 2020.
  • Achieved Wireless Vision's top performance award for Samsung product sales for 2017.
  • Achieved Wireless Vision's top performance award for Sync Up Drive sales for 2017.
  • Was responsible for providing exceptional customer service to individuals visiting Wireless Vision stores, including greeting customers, answering phones, and assessing customer needs.
  • Participated in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting Wireless Vision's brand inside and outside of store/retail locations.
  • Assisted customers with service activations, changes, and bill payments. Responded to billing inquiries, equipment replacement, sold accessories, and processed price plan changes and upgrades.
  • Ensured maintenance of store appearance, back room, restrooms, and individual work areas according to retail store standards.
  • Worked with store management in opening, closing, operating retail facilities, including but not limited to cash handling, inventory count, and deposits as governed by operations control standards.

Retail Store Manager

Wireless Vision LLC.
02.2019 - 10.2021
  • Achieved Wireless Vision's top performance award "Vision Club" for store performance for 2019 and 2020.
  • Conducted weekly sales conference calls for Mobile Experts and Retail Associate Managers.
  • Hosted monthly in-person sales workshops within Wireless Vision's St. Louis North district.
  • Managed St. Louis North District as interim District Manager and achieved top 20% performance.
  • Motivated, coached, and developed several Assistant Managers to get promoted to Retail Store Managers.
  • Participated in community events, local marketing events, and public relations activities developing positive images for Wireless Vision in local communities.
  • Screened and hired outstanding talent for Wireless Vision and recruited sales staff on an ongoing basis.
  • Was responsible for the full operation of the retail store including opening, closing, staffing, service levels, cash, and inventory.
  • Acted as a subject matter expert to Mobile Experts and customers to answer questions and provide recommendations.

Retail Associate Manager

T-Mobile
10.2021 - 03.2023
  • Achieved top 20% performance for quarter 4 2021 and quarter 1 2022.
  • Motivated, coached, and developed several Mobile Experts to top 20% performance for quarter 4 2022.
  • Achieved T-Mobile's Appreciation Zone award for operational excellence in quarter 3 2022.
  • Completed observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
  • Lead by example, staying up to date on the latest products, services, training and leadership best practices, to remain an expert resource to the team. Interacted directly with Mobile Experts to ensure they met and/or exceeded defined, monthly success measurements completing their assigned training on time.
  • Assisted in maintaining the quality of the overall store environment and adhered to the national plan-o-gram standards. Used visual displays and interactive devices effectively. Kept visual displays and devices current. Assisted in the execution of retail methods and procedures.
  • Ensured the team's knowledge of store systems. Ensured that the teams were knowledgeable about corporate and store communications. Delivered financial results based on key performance indicators. Identified ways to manage and control store expenses. Managed discounting and credits.

Sales Advisor

Asbury Automotive Group/Plaza Mercedes-Benz
01.2023 - Current
  • Exceeded New Hire sales expectations by 170% in February of 2023.
  • Achieved Plaza Mercedes Number One Five Star Google review award in April of 2023.
  • Achieved Plaza Mercedes Sales Advisor of the Month in May of 2023.
  • Graduated number one in Asbury Finance and Insurance training in November of 2023.
  • Created a more Guest Centric verbiage for post delivery expectations in May of 2023. This verbiage was implemented store wide, which lead to increased CSI perfect surveys, and Five Star Google reviews.
  • Contacted and communicated with guests to identify needs using the Plaza Mercedes' selling process.
  • Answered internet leads within Plaza Mercedes' required time expectations. Also made outbound phone calls to follow up with guests on inquiries, after the sale, and for repeat business.
  • Conducted test drives and vehicle walk-arounds with potential and repeat guests.

Education

Some College - Marketing

Alabama State University
Montgomery, AL

Certification

Leadership Academy April 2019

Timeline

Sales Advisor

Asbury Automotive Group/Plaza Mercedes-Benz
01.2023 - Current

Retail Associate Manager

T-Mobile
10.2021 - 03.2023

Retail Store Manager

Wireless Vision LLC.
02.2019 - 10.2021

Mobile Expert

Wireless Vision LLC.
04.2013 - 01.2019

Some College - Marketing

Alabama State University

Similar Profiles

CREATE PROFILE
Aaron Goodloe